About the Role:
We are seeking a skilled and proactive IT Support Engineer with 3–4 years of experience in advanced IT support, networking, and system administration. This Tier 2 role emphasizes complex network deployments, firewall and VPN configuration, Microsoft Cloud administration, and on-premises infrastructure management. The ideal candidate will be hands-on in troubleshooting and improving IT systems, ensuring robust connectivity, and securing both cloud and hybrid environments.
You will play a key role in supporting day-to-day IT operations, guiding Tier 1 staff, and driving continuous improvement in our IT infrastructure.
What will be your responsibilities?
- Diagnose and resolve escalated hardware, software, OS, and network issues.
- Deploy, configure, and troubleshoot routers, switches, VLANs, wireless networks, and DNS.
- Manage and maintain firewalls, VPNs, and advanced network security policies.
- Support and administer Microsoft 365 services (Exchange, Teams, OneDrive, SharePoint).
- Administer Microsoft Entra ID (Azure AD) for user lifecycle, roles, and access control.
- Implement and enforce Conditional Access and MFA policies.
- Manage Microsoft Intune for endpoint enrollment, compliance, and security.
- Monitor and escalate Microsoft Defender XDR alerts.
- Support on-premises servers (Windows Server roles such as AD, DNS, DHCP, File/Print).
- Document configurations, SOPs, and troubleshooting steps for knowledge sharing.
- Work with IT leadership to plan and deploy network upgrades, cloud integrations, and hybrid infrastructure improvements.
- Participate in incident response and root-cause analysis for network and system issues.
What are we looking for, and what does it require to be the right fit for this role?
- Networking: Strong knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, LAN/WAN, routing & switching (Cisco, Huawei or similar).
- Firewall/VPN: Experience configuring and troubleshooting enterprise firewalls (e.g., Fortinet, Cisco, Palo Alto, or similar).
- Cloud & Hybrid IT:
- Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint).
- Microsoft Entra ID (Azure AD) – user management, RBAC, security policies.
- Microsoft Intune (MDM, compliance, application deployment).
- On-Premises: Windows Server administration (AD DS, DNS, Group Policy, File/Print).
- Security: Experience with endpoint security (Defender, AV policies, patching, vulnerability remediation).
- Support: Advanced troubleshooting skills across Windows, macOS, and Linux endpoints.
- Documentation & Process: Ability to create SOPs, network diagrams, and knowledge base articles.
Why Join AIO?
Our mission is to revolutionise the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their businesses. Our platform, designed to meet the unique challenges faced by restaurants, combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.
We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an all-in-one super app platform for all of their needs, from front-of-the-house operations like ordering, payment, marketing and rewards, to back-of-the-house management like inventory, staff, and financials.
We are laser-focused on becoming a significant player in the $55 billion worth restaurant tech SaaS market. You will be a part of a world-class Silicon Valley-funded startup.
Top Skills
What We Do
AIO is founded on the belief that every restaurant deserves technology that unifies all they need to run and grow their business in one intelligent platform. No more juggling multiple apps. No more hidden fees. No more guesswork. As longtime restaurant operators and tech innovators, the AIO team witnessed countless owners trapped by scattered systems and outdated processes often at the expense of guest experience and growth potential.
So, we built the world’s first all-in-one AI platform for restaurants, a solution that seamlessly integrates all your order and pay devices with marketing, staff and inventory management while automating back-office operations and accounting. Our approach centers on three core pillars.
One Tech Platform
Replace a tangle of apps with a single, data-driven system designed to minimize complexity and maximize revenue.
AIO Intelligence
Automate daily tasks with AI-driven workflows to cut labor costs, and make the most informed decisions for your business with real-time analytics.
AIO Buddy
Get 1:1 support from onboarding to day-to-day operations and growth. We stand by you at every step ensuring you focus on what truly matters, delighting your customers.
At AIO, our mission is more than just automation or convenience, it’s about empowering restaurateurs to run profitable, future-ready businesses that thrive amid industry challenges. We believe technology should serve you, not the other way around.
