Our Client is innovative and growing software company and provide a business software for the industries.
Provide IT support and network administrator service in San Francisco Bay Area (Palo Alto, Mountain View, etc) California. Must be Bilingual English and Japanese.
QualificationsPrincipal Accountabilities:
- Network administration tasks at on-site
1) Maintain Windows based network system, printer, etc.
2) Troubleshooting on LAN/Wi-Fi environment.
3) Maintain user/group administration, such as AD, GPO, WSUS, VPN, Endpoint Protection, etc.
- Network administration tasks at on-site.
1) Troubleshooting on WAN/LAN/Wi-Fi environment.
2) Maintaining network devices
Router, Firewall, Switch, WiFi AP, Virtual Machine infrastructure (Hyper-V)
- Client computer-related support to customers, at on-site
1) Maintain, support and troubleshoot on client computers.
4. H/W and S/W support to the customer by contacting vendor/s support.
1) Coordination with H/W and S/W vendor and perform IT related support to customers.
5. Prepare and provide technical services for customers.
1) Act for the preventative measures, prepare and provide necessary information for customer’s system stability.
6. Perform other work related duties as assigned.
Other Responsibilities:
1. Reporting to customers and/or SI manager
1) Daily Time-in/out, 2) Field Service Log, 3) for any other administration
Education, Experience, and Knowledge Required:
BS or BA in Computer Sciences or equivalent experience
3+ years of experience in system integration projects /tasks for multiple customers
Business communication and documentation skills
English and Japanese bilingual skills (verbal and written) required
Proficient knowledge of:
Requirement:
a) Cisco router; b) Firewall/VPN (Juniper Networks, etc.); c) WiFi (Cisco Meraki, etc.); d) Cisco Switch; e) Windows OS (Client:7/8/8.1, Server 2008/2012); f) Endpoint Protection; g) Diagnose and troubleshooting on network and client computers; h) VMware and Hyper-V;
Preferable:
a) Apple MacBook, Mac OS X, iOS (iPhone, iPad; b) Mobile devices (Android OS, Windows Mobile);
Must be able to work independently and as part of a team and with excellent communication skills both verbal and written.
Need to travel to customer sites on-time.
Additional InformationExperience of Retail Domain is Advantage
Skills Required
- Bachelor’s degree in Computer Science or equivalent experience
- At least 3 years of experience in system integration projects or tasks for multiple customers
- Business communication and documentation skills
- Bilingual English and Japanese verbal and written communication skills
- Cisco router administration
- Firewall and VPN administration, including Juniper Networks or equivalent
- Wi-Fi administration, including Cisco Meraki or equivalent
- Cisco switch administration
- Windows client and server operating systems
- Endpoint protection administration
- Network and client computer diagnosis and troubleshooting
- VMware and Hyper-V experience
- Ability to work independently and as part of a team
- Ability to travel to customer sites on time
- Apple MacBook, Mac OS X, and iOS experience
- Android OS and Windows Mobile experience
- Retail domain experience
What We Do
Elite WorkForce, Inc. is a U.S.-based professional IT consulting services provider. The company supports organizations’ technology needs through a broad range of IT opportunities, including software development, mobile development, data engineering, web content management, and network systems engineering. Its headquarters are in Skokie and Morton Grove, Illinois, and the company was founded in 2013.
