The Role
Provides administration and troubleshooting for hybrid on-premises and cloud messaging environments. Manages Active Directory accounts, distribution lists, shared mailboxes, licenses, Exchange mail flow, migrations, compliance, reporting, and Outlook, Teams, and OneDrive issues. Uses Exchange tools and PowerShell, collaborates with Tier II and III teams, supports Microsoft troubleshooting, and works rotating day, swing, and midnight shifts in a 24/7/365 mission environment.
Summary Generated by Built In
A successful Messaging and Collaboration Administrator candidate will have:
- A solid understanding of exchange services management in a hybrid on-prem and cloud environment
- Experience with Mail Flow, Disaster Recovery, Managed Availability, Messaging Policies, Compliance, Configuring Reporting & Logging, Mailbox migrations both on prem and cloud, and a deep understanding of SMTP
The ideal candidate will have:
- Experience with on-prem and cloud tools to include active directory, azure active directory, Cloud Exchange Admin Center (EAC), Microsoft Entra Identity, MFCMapi, MS Purview, M365 Defender, and PowerShell scripting and remedy ticketing system
- A fair troubleshooting background with the ability to assist with troubleshooting complex problems and issues with guidance from intermediate and senior technicians
Key Tasks & Responsibilities
- Managing user accounts in AD/Azure AD
- Managing distribution lists and shared mailboxes
- Troubleshooting outlook and cloud mailbox issues
- Managing mailbox cloud licenses
- Working with Tier III and other Tier II support groups
- Ability to use Active Directory and Exchange tools for troubleshooting
- Using PowerShell cmdlets and scripts to manage Exchange
- Microsoft TEAMS support
- Working with Microsoft to troubleshoot system issues
- Shadowing intermediate technicians to advance knowledge
Education & Experience
- Desired experience: Microsoft 365 Admin Center, Microsoft Entra Identity, Exchange Admin Center, MS 365 Defender, and MS Purview
- Account management using Active directory on-prem and AZURE cloud environments
- Troubleshooting exchange servers and cloud exchange environments to include mail flow, outlook, mailbox licensing, teams, one drive, and mailbox configuration and compliance
- BUEM and Microsoft TEAMS
- Microsoft Windows Server 2016/2019/2022
Certifications
- Required: Security +, or other qualifying IAT II certification
- Microsoft Azure Fundamentals (AZ-900) certification within 90 days
- Desired Certifications: Microsoft MCSA 2012 or newer, Microsoft Azure Administrator Associate, AZ-104, and Microsoft 365: Administrator (MS-102)
Security Clearance
- Active Secret Clearance
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
- This is a 24/7/365 mission, and the ability to support Day, Swing, and Mid operations is required. If a temporary schedule change is required to support operations, you will be provided with as much notice as the situation allows
- Certification requirements are subject to change at the government's direction. If this occurs you will have 120 days to become compliant
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].
Skills Required
- Experience managing Exchange services in hybrid on-premises and cloud environments
- Experience with mail flow, disaster recovery, managed availability, messaging policies, compliance, reporting, logging, and mailbox migrations
- Experience managing Active Directory accounts in on-premises and Azure cloud environments
- Experience troubleshooting Exchange, Outlook, mailbox licensing, Microsoft Teams, OneDrive, mailbox configuration, and compliance issues
- Experience with Microsoft 365 Admin Center, Microsoft Entra Identity, Exchange Admin Center, Microsoft 365 Defender, and Microsoft Purview
- PowerShell scripting and Exchange administration experience
- Security+ certification or another qualifying IAT II certification
- Microsoft Azure Fundamentals AZ-900 certification within 90 days
- Active Secret security clearance
- Availability to support day, swing, and midnight operations in a 24/7/365 mission environment
- Microsoft MCSA, Microsoft Azure Administrator Associate or AZ-104, and Microsoft 365 Administrator MS-102 certifications
- Experience with Microsoft Windows Server 2016, 2019, or 2022
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The Company
What We Do
Computer World Services Corp. (CWS) is a provider of enterprise-wide IT solutions, digital transformation, and process optimization services. With over 30 years of experience, the company serves both Defense and Civilian federal government customers, focusing on delivering quality, value, and technological innovation. They are recognized for their consistent performance and high ratings in federal programs, maintaining a commitment to integrity and excellence in their service delivery.
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