Title: Network Support Engineer
Location: New York, NY; Travel to remote sites is required.
Salary Range: $80,000 - $100,000
Employment Type: Full time
Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k
About DocGo:
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.
Job Summary:
The Network Support Engineer works on the implementation and support of the DocGo network infrastructure as well as respond to issues related to the corporate network. This includes tasks such as: creating network diagrams, Standard Operating Procedures (SOPs)/Working Instructions (Wis), installing, configuring network hardware/software, performance monitoring, maintenance, inventory management, security, and troubleshooting issues. They will be engaged in projects deploying, monitoring, and installing our network systems and services between multiple platforms, protocols, and service providers. They will be working with our various routers, circuits, WIFI, internet, switches, firewalls, ISPs, cabling, VPN connections, and security systems. The Network Support Engineer obtains work from our ticketing system and will be working with the IT director, our network engineer, security, various operation/project managers, ensuring security compliance for our network.
KEY RESPONSIBILITIES:
Demonstrates knowledge in a variety of network technologies and serves as a point of escalation for network issues (e.g., FortiManager/Analyzer, Unifi Network Components).
Provide network support for our DocGo HQ and remote locations.
Makes sure the projects and task assignments are completed in a timely manner as well as being functional and ensuring security compliance.
Participate in network installs, planning, site/data center surveys, recommendations for future infrastructure and security enhancements.
Supports ISP, circuit, firewall, router, switches, cabling, and security related work activities.
Assists with documentation, inventory management, and capacity planning.
Respond promptly to incident tickets/tasks concerning network/voice issues.
Works to maintain security and proper access to customer data.
Performs other duties as assigned by our Network Engineer and IT Director.
Successful support of our network design objectives.
Projects and incidents are completed in a timely and responsive manner.
Protect the integrity of customer data.
Ensure the network is secure and meets compliance for SOC2 and HIPAA compliance.
Perform maintenance and security of infrastructure devices.
QUALIFICATIONS:
Education & Certifications:
Bachelor’s degree in computer science, or similar.
Network Certifications are preferred but not required (e.g., CCNA, Network Security Expert (NSE)).
Experience:
Knowledge in networking and multiple vendor solutions. A minimum of three (3) years of successful work experience in relevant network technical fields.
Experience with FortiManager/Analyzer and Unifi Network Components is required.
Experience with Ruckus and Cisco network devices is desired.
Required Skills:
Knowledge including, but not limited to FortiGate and Unifi, Gateways/firewalls, switches, WIFI and security components (e.g., Genetec & Unifi).
Written and verbal communication skills
Strong logic, reasoning, and analytical skills with the ability to troubleshoot/problem solve
Ability to work independently and within a collaborative team environment
Project and time management are a necessity.
Professional demeanor and customer service skills
This position requires exceptional communications, and teamwork, both internally/externally.
DECISION MAKING
This position requires the use of good judgment to plan and perform all duties mentioned above. Decisions are made to solve a problem, or select a course of action for a standard, or enhanced methods of operation.
SUPERVISION RECEIVED
General Supervision. Assignments are both task-oriented and objective-oriented. Work is reviewed for soundness of judgment and overall adequacy and accuracy.
EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.
Top Skills
What We Do
DocGo is transforming healthcare with peerless innovation and on-the-ground care. Our mobile workforce of thousands of full-time traveling clinicians and our proprietary, AI-powered software leverages robust medical record integrations to drastically improve patient outcomes. In our tireless pursuit of high-quality, highly affordable healthcare for all, DocGo makes the impossible possible.
Website
