Network Support Engineer

Clair Global is seeking a to join the Clair Data Services division. The will be responsible for configuring, deploying, maintaining, documenting, and supporting Clair Global's temporary events and touring networks. This position is an integral part of enhancing fan experiences, optimizing production workflows and facilitating seamless communication throughout events, on international productions such as, Coachella, BottleRock, and SoundStorm.

• Medical, Dental, & vision insurance
• 401k match
• On-site primary physician and mental health care
• Virtual medical/mental health care available in all 50 states

• Some international travel required (15-25%)
• Primary location of Lititz, PA

• Interfacing and communicating with many production departments across multiple multimedia networking protocols (audio, video, lighting, special effects, security, food/beverage sales, etc.) to deliver exceptional experiences to audiences.
• Document detailed and highly technical processes and deployments effectively and clearly.
• Write after-action reports and debriefs of events to highlight strengths and weaknesses in overall event networks.
• Work alongside and lead teams of Engineers, Technicians and Project Managers on-site at event locations.
• Integrating, configuring, and maintaining critical, large scale wired and wireless networks and infrastructure for numerous high-profile events throughout the year.
• Real-time troubleshooting and diagnosis of critical network infrastructure and ability to maintain composure under high stress, high pressure situations.

• Secondary Education in; Electrical Engineering, Computer Networking, Information Sciences & Technology, Computer & Network Systems Administration, or related field
• One or more certifications including CompTIA Network+, CCNA, CCNP, CCIE, VCP-NV, Azure, AWS, Security+
• 5+ years of experience with deployment, configuration, implementation, upgrading, administration, and troubleshooting of wireless controllers, routers, switches, access points, Point-to-point/multipoint wireless, SD-WAN, VoIP technologies/equipment, and Cisco based routing and switching platforms in an enterprise environment.
• Understanding of basic network protocols and concepts such as VLANs, VRFs, DHCP, DNS, spanning tree and link aggregation.
• 2+ years of experience in Linux server administration, API interaction, and/or scripting languages, such as Python.
• Knowledge of real-time audio/video protocols (Dante, AES67, ArtNet, sACN, NDI) a plus.
• Ability to travel internationally.

Clair Global is a fast-paced and rapidly growing entertainment technology company known for boldly advancing technology-driven experiences. Specializing in live production services, integrated technology installations and professional product innovations and manufacturing, Clair Global serves a wide range of vertical markets worldwide including concert touring, festivals, corporate events, sports venues, performance spaces and houses of worship. Clair Global is a proud member of the Rock Lititz Community which provides opportunities for industry professionals to join together in a unique collaboration. Through this, Clair employees can engage in trainings, certifications, wellness practices, live event discussions, and more.