At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
F5, Inc. seeks Network Support Engineer II in Seattle, WA:
Job Duties: Demonstrates good judgement to select the best methods and techniques to provide a diverse scope of technical support (Level 1 to Level 3) to troubleshoot and resolve hardware and software issues on F5 product and services, based on data analysis of a complex set of customer specific factors. Proactively and effectively communicates status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures. Provides F5 customers and partners with a consistently high-quality support experience. Participates in on-going training with F5 products and related technologies. Maintains high schedule adherence (work hours and on-phone time). Effectively manages case escalations to tier 3 (Engineering Services) while maintaining customer communication, with limited assistance/mentoring from senior support personnel or management. Manages multiple routine cases and prioritizes based upon customer and business needs . Performs additional projects as required. Responsible for upholding F5’s Business Code of Ethics and promptly reporting violations of the code or other company policies. Part-time telecommuting is an option. Hybrid work from F5 office in Seattle, WA.
Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Computer Networking, Technology, Engineering (any field) or a related quantitative discipline and three (3) years of experience in the job offered or in any occupation in related field or Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Computer Networking, Technology, Engineering (any field) or a related quantitative discipline and five (5) years of progressively responsible experience in the job offered or in any occupation in related field or in any occupation in related field.
Special Skill Requirements: (1) LAN, (2) WAN, (3) ISP circuits, (4) Network Security, (5) SSL VPN, (6) Wireless LAN; (7) Static and Dynamic Routing Protocols; (8) Cisco Catalyst; (9) HTTP; (10) VLAN; (11) STP; (12) ARP; (13) DHCP. Any suitable combination of education, training and experience is acceptable. Part-time telecommuting is an option. Hybrid work from F5 office in Seattle, WA.
Salary: $138,258 - $142,405 per annum. Benefits: F5 offers competitive pay, 401k, and other benefits: https://www.f5.com/company/careers/benefits
Submit a resume with references using the apply button on this posting or by email at: [email protected] at Req.# 22-16932.
#LI-DNI
#LI-DNI
You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].
Skills Required
- Master's degree in Computer Science, Computer Networking, Technology, Engineering or related quantitative discipline (or foreign equivalent)
- Three years of experience in the job offered or in a related field (alternative to Master's)
- Bachelor's degree in Computer Science, Computer Networking, Technology, Engineering or related quantitative discipline (or foreign equivalent)
- Five years of progressively responsible experience in the job offered or in a related field (alternative to Bachelor's)
- Experience providing Level 1 to Level 3 technical support for F5 products and services
- LAN
- WAN
- ISP circuits
- Network Security
- SSL VPN
- Wireless LAN
- Static and Dynamic Routing Protocols
- Cisco Catalyst
- HTTP
- VLAN
- STP
- ARP
- DHCP
- Effective communication and case escalation management to Tier 3 (Engineering Services)
- Ability to follow ISO Quality Management System procedures
- Maintain high schedule adherence (work hours and on-phone time)
- Participate in ongoing training for F5 products and related technologies
F5 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about F5 and has not been reviewed or approved by F5.
-
Equity Value & Accessibility — Equity grants and an employee stock purchase plan are positioned as meaningful parts of total compensation, with RSUs and a discount ESPP commonly included. Pay packages for many technical roles are considered competitive when equity is taken into account.
-
Leave & Time Off Breadth — Paid vacation that increases with tenure, sick time, paid holidays, and paid family leave are prominently featured. Additional programs like volunteer time and periodic wellness long weekends are highlighted as part of the time-off ecosystem.
-
Inclusive Benefits Coverage — Health plans include travel support for specific care (such as reproductive and gender‑affirming services) and mental health resources, alongside comprehensive medical, dental, and vision coverage. These elements are presented as part of a broad, inclusive approach to healthcare.
F5 Insights
What We Do
F5 application services ensure that applications are always secure and perform the way they should—in any environment and on any device. F5 (NASDAQ: FFIV) powers applications from development through their entire life cycle, across any multi-cloud environment, so our customers – enterprise businesses, service providers, governments, and consumer brands—can deliver differentiated, high-performing, and secure digital experiences.
