Network Support Engineer I

Description

Join Mindray North America and help shape the future of patient care.

Mindray is a global leader in medical technology, delivering advanced patient monitoring systems, anesthesia machines, ventilators, and ultrasound solutions trusted in hospitals and critical care environments worldwide. Unlike many larger competitors, Mindray combines cutting-edge innovation with unmatched value, giving healthcare providers access to reliable, feature-rich technology without compromise. Our culture is built on collaboration, integrity, and a drive to equip caregivers with the tools they need to deliver exceptional care.

Fast facts about Mindray:

• Founded in 1991, with 14,000 employees worldwide
• 8 global R&D centers, investing ~10% of annual revenue into innovation
• North American headquarters in Mahwah, NJ, with 40+ international subsidiaries

About the Role

Mindray is seeking a Network Support Engineer I to support the networking environments that enable our patient monitoring and healthcare technology solutions. This role is responsible for troubleshooting network-related issues, supporting customer deployments, assisting with integrations, and collaborating with internal teams and customer IT departments to ensure reliable system performance.

The ideal candidate has a strong foundation in enterprise networking, enjoys problem-solving, and is comfortable working directly with customers and cross-functional teams.

Location: Mahwah, NJ
Department: Interoperability & Network Support

Mindray is seeking a Network Support Engineer I to join our Interoperability & Network Support team. This role is responsible for supporting enterprise network environments that enable the successful deployment and operation of Mindray products and solutions.

The ideal candidate will have a strong foundation in networking technologies, excellent troubleshooting skills, and a passion for delivering exceptional customer support. This position works closely with customers, field service personnel, engineering, IT, and other cross-functional teams to resolve technical issues, support integration projects, and contribute to continuous improvement efforts.

• Troubleshoot and support enterprise network infrastructure, including connectivity, routing, switching, performance, and availability issues
• Evaluate network environments to ensure compatibility with Mindray products and solutions
• Assist customers and field personnel with technical support and network-related troubleshooting
• Manage support cases, document findings, and drive issues through resolution
• Support network technologies including routers, switches, firewalls, authentication services, and network management tools
• Develop and maintain technical documentation, implementation guides, and knowledge base articles
• Participate in integration and interoperability projects
• Deliver knowledge-sharing and training sessions to internal teams
• Collaborate with Engineering, IT, Operations, Quality, and external partners to support customer success

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent experience
• 1-3 years of experience supporting enterprise network environments
• Understanding of Layer 2 and Layer 3 networking fundamentals
• Knowledge of TCP/IP, IP addressing, subnetting, VLANs, routing, and switching
• Experience troubleshooting enterprise network environments
• Familiarity with core network services such as DHCP, DNS, and NTP
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to work independently and collaboratively within a team environment

• CCNA, Network+, or similar networking certifications
• Experience with Cisco, Aruba, or similar enterprise networking technologies
• Exposure to STP/RSTP, VLAN trunking, LACP, switch stacking, and redundant network connectivity
• Familiarity with multicast networking concepts, including IGMP, IGMP Snooping, PIM, and related technologies
• Experience with network monitoring and management platforms
• Knowledge of network security concepts including segmentation, authentication, and access control lists (ACLs)

At Mindray, you'll have the opportunity to work with innovative healthcare technology while collaborating with talented professionals across engineering, service, clinical, and operations teams. You'll gain hands-on experience supporting complex healthcare environments and play an important role in delivering solutions that help improve patient care.

Travel: Occasional travel may be required.

Mindray North America offers a competitive compensation package and comprehensive benefits, including a 401(k) with company match, tuition reimbursement, paid time off, disability coverage, FSA/HSA options, and more—all within a dynamic, supportive, and collaborative work environment.

Mindray North America is an Equal Opportunity Employer M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, or any other legally protected status and will not be harassed or discriminated against.