The Role
The Network Support Analyst supports installation of devices, resolves technical issues, assists projects, and provides cross-training. Maintains departmental procedures.
Summary Generated by Built In
Responsibilities include support and installation of devices within assigned region. Daily job duties include resolution of technical issues with PC’s, network hardware, and applications. Supports team members on problem resolutions and procedure development. Works with project teams to assist with roll out of new or upgraded software and hardware installations. Works with other team members to complete installation and upgrades of new or existing devices as well as completion of necessary departmental paperwork to support the functions of the department. Position may require non-traditional working hours to support projects. Participates in an off-hours on-call rotation as assigned by management. Maintains and develops procedures to support departmental processes. Provides cross-training for co-workers as needed. Provides 7x24 support as needed. Participates on project teams as assigned including the development and management of project components.
Essential Job Responsibilities____________________________________
1. Responsible for support and installation of devices within assigned region.
2. Daily job duties include resolution of technical issues with PC’s, network hardware, and applications.
3. Supports team members on problem resolutions and procedure development.
4. Works with project teams to assist with roll out of new or upgraded software and hardware installations.
5. Works with other team members to complete installation and upgrades of new or existing devices as well as completion of necessary departmental paperwork to support the functions of the department.
6. Participates in an off-hours on-call rotation as assigned by management.
7. Position may require non-traditional working hours to support projects.
8. Maintains and develops procedures to support departmental processes.
9. Provides cross-training for co-workers as needed.
10. Participates in project teams as assigned including the development and management of project components.
11. Provides 7x24 support as needed.
Bona Fide Occupational Qualifications_____________________________
1. Minimum of one (1) to three (3) years of IT experience preferred; experience in banking industry is a plus.
2. Experience with Microsoft Office products and network technologies are required; Experience with Microsoft operating systems, Microsoft Active Directory, firewall, IDS, and security hardware are preferred.
3. A High School diploma or equivalent required. Associate’s or Bachelor’s degree in information systems or related field preferred.
4. Travel as necessary for training, participation in user conferences, special projects, business resumption, etc.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Essential Job Responsibilities____________________________________
1. Responsible for support and installation of devices within assigned region.
2. Daily job duties include resolution of technical issues with PC’s, network hardware, and applications.
3. Supports team members on problem resolutions and procedure development.
4. Works with project teams to assist with roll out of new or upgraded software and hardware installations.
5. Works with other team members to complete installation and upgrades of new or existing devices as well as completion of necessary departmental paperwork to support the functions of the department.
6. Participates in an off-hours on-call rotation as assigned by management.
7. Position may require non-traditional working hours to support projects.
8. Maintains and develops procedures to support departmental processes.
9. Provides cross-training for co-workers as needed.
10. Participates in project teams as assigned including the development and management of project components.
11. Provides 7x24 support as needed.
Bona Fide Occupational Qualifications_____________________________
1. Minimum of one (1) to three (3) years of IT experience preferred; experience in banking industry is a plus.
2. Experience with Microsoft Office products and network technologies are required; Experience with Microsoft operating systems, Microsoft Active Directory, firewall, IDS, and security hardware are preferred.
3. A High School diploma or equivalent required. Associate’s or Bachelor’s degree in information systems or related field preferred.
4. Travel as necessary for training, participation in user conferences, special projects, business resumption, etc.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Minimum of one (1) to three (3) years of IT experience
- Experience with Microsoft Office products and network technologies
- Experience with Microsoft operating systems, Microsoft Active Directory, firewall, IDS, and security hardware
- A High School diploma or equivalent
- Associate's or Bachelor's degree in information systems or related field
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The Company
What We Do
We know why we’re here: to put you first. We do it by building long-term relationships with our customers and our employees. By reaching out to the communities we live and work in. By listening and helping to find the best solutions to get you to your financial goals. Our success is built on creating an authentic community banking experience, delivered by caring and talented employees. Each team member is valued for the ideas they bring to the table, knowing we make stronger business decisions through the diversity of our workforce. We are committed to developing thoughtful leaders who want to make a difference in the places we live and work through careers in banking. Member FDIC FCB NMLS # 479240
