Network Support Analyst

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Job Description:

Summary
The Business System Specialist participates with teams of IT staff and, on a limited basis, client department personnel in the development, implementation and maintenance of computer-based information systems; to install, troubleshoot, maintain and modify computer and network system software; to provide input regarding vendor-proposed hardware and software additions and changes and to perform related duties as assigned. This is the entry level class in the IT Analyst class series. Work at this level provides the opportunity to refine the basic skills gained through education and acquire additional skills through experience in order to quality for advancement to the intermediate level. Work assigned to employees at this level may be confined to activities that are appropriate for training purposes. Project assignments will tend to be of narrower focus, smaller scale and/or involve primarily application design as opposed to systems analysis
Essential Functions

• Under direct supervision, assists in research/fact finding to develop or modify information systems or applications programs

• Assists in preparing detailed specifications from which programs will be written

• Designs, codes, tests, debugs and documents and maintains programs following department procedures

• Evaluates application software packages and makes recommendations to team or management as assigned

• Participates with other IT members, customers and other stakeholders in new product reviews, tests and pilots

Additional Responsibilities

• Share responsibility with other team members to ensure on-time product delivery or satisfactory application development and or support

• Performs other duties as assigned.

Skills and Abilities

• Ability to effectively follow design specifications and write computer languages

• Ability to understand structured programming techniques

• Ability to detect, analyze and resolve computer software and network problems

• Ability to interact with users and provide clear and useful instruction and training or obtain necessary information to correct production problems on a timely basis

• Ability to identify and monitor potential operational malfunctions

• Ability to correctly install and maintain computer hardware and software

• Ability to read and/or listen and understand information and ideas communicated

• Demonstrates problem solving skills

• Able to solve programming, hardware and software problems in a logical manner

• Strong verbal and written communication skills

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

• Ability to work independently and as a member of a team

• Flexibility to operate and self-driven to excel in a fast-paced environment

• Capable of multi-tasking, highly organized, with excellent time management skills

• Detail oriented with excellent follow-up practices

• Knowledge of computer operations, programming and computer hardware and software intermediate required

• Knowledge of programming, assembly and compiler languages intermediate required

• Knowledge of data processing professional standards intermediate required

• knowledge of computer program debugging intermediate required

Qualifications

• Bachelor's degree in Computer Science, Business, Technical or other related field required

• One (1) year or more experience with structured and rapid application design, development and implementation of new computing architecture required

• Knowledge of computer operations, programming and computer hardware and software intermediate required

• Knowledge of programming, assembly and compiler languages intermediate required

• Knowledge of data processing professional standards intermediate required

• knowledge of computer program debugging intermediate required

Travel
None
DOT Regulated
No

Job Category

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

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