Network Support Analyst

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Job Description:

Summary

Responsible for maintaining a reliable, secure and efficient data communications network. The ideal candidate will be able to deploy, configure, maintain, and monitor all active network equipment to ensure a stable, reliable network operation.

Essential Functions

• Design, implement, and manage Cisco WAN/LAN network infrastructure, including routers, switches, firewalls, and other networking devices.
• Perform network configuration and troubleshooting to resolve complex network issues and ensure smooth operation.
• Maintain servers and associated hardware, applications, services, and settings
• Ensure network security and connectivity
• Provide Tier 2/3 support for escalated network and system issues.
• Secure critical IT systems, including servers, networks, and storage solutions.
• Collaborate with cross-functional teams to design and implement network solutions that meet business requirements. Work closely with customers, vendors and other departments, including operations, engineering, and management
• Monitor network performance and capacity (availability, utilization, throughput, latency) to identify and address potential bottlenecks or issues proactively.
• Provide technical support and guidance to junior team members and assist with their professional development.
• Configure Fortinet Firewalls
• Ensure critical updates are tested and deployed in a timely manner
• Document processes, network configurations, and troubleshooting steps for systems and applications.
• Evaluate and recommend security improvements and system upgrades.
• Monitor Helpdesk queues throughout the day to ensure SLAs are met

Additional Responsibilities

• Develop, define and monitor network/security policies for the use of network resources
• Manage user remote access, VPN configurations
• Participate in on-call rotation and respond to network emergencies or incidents promptly.
• Perform other duties as assigned

Skills and Abilities

• Proven experience working with Cisco networking technologies, Required
• Excellent troubleshooting skills and the ability to analyze complex network issues., Required
• Ability to take and read network packet captures and debugs, Required
• Ability to work independently under minimal supervision, Required
• Exceptional critical thinking and problem-solving ability, Required
• Strong interpersonal skills to assist non-technical individuals with complex technical issues, Required
• Great at organizing, prioritizing and multitasking, Required

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Required
• 5 years or more in relative experience in IT network infrastructure in a large scale enterprise with hands-on networking experience, Required
• Must have working knowledge of SDWAN Intermediate, Required
• Must have proven experience with Fortinet Fortigate Firewalls Intermediate, Required
• Experience with FortiNac, FortiEMS, FortiAnalyzer a plus Intermediate, Preferred
• Must have working knowledge of VMWare virtual infrastructure Intermediate, Required
• Excellent knowledge of best practices around management, control, and monitoring of network infrastructure Advanced, Required
• Experience working with SolarWinds network management software or similar to monitor, identify, and troubleshoot network performance issues Intermediate, Required
• Hands-on experience in Cisco network switching and routing – Configuring network switches, static routes, vlans, ports, trunks, etc. Intermediate, Required
• Strong understanding of networking protocols, including TCP/IP, L2/L3, dns, dhcp Advanced, Required
• Experience deploying, maintaining, troubleshooting wireless infrastructure. Familiar with Aruba access points, controllers, Airwave management Intermediate, Required
• Hands on experience configuring and working with Firewalls and security appliances - VPN’s, Policies, NAT’s, etc. Intermediate, Required
• Experience deploying/managing Network Access Control solutions Intermediate, Required
• Proficient in Windows, Mac, and Linux environments. Intermediate, Required
• Working knowledge of low voltage cabling Intermediate, Required
• Experience with supporting remote office environments Intermediate, Required

Job Category

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

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