Network Support Analyst III

As a member of the Ryder Ecommerce IT Network Group, you are responsible for maintaining a reliable, secure and efficient data communications network. The ideal candidate will be able to deploy, configure, maintain, and monitor all active network equipment to ensure a stable, reliable network operation. 

Responsibilities -  

• Ensure network security and connectivity 

• Design, implement, and manage Cisco WAN/LAN network infrastructure, including routers, switches, firewalls, and other networking devices. 

• Perform network configuration and troubleshooting to resolve complex network issues and ensure smooth operation. 

• Maintain servers and associated hardware, applications, services, and settings 

• Provide Tier 2/3 support for escalated network and system issues. 

• secure critical IT systems, including servers, networks, and storage solutions. 

• Collaborate with cross-functional teams to design and implement network solutions that meet business requirements. 

• Monitor network performance and capacity (availability, utilization, throughput, latency) to identify and address potential bottlenecks or issues proactively. 

• Configure Fortinet Firewalls 

• Ensure critical updates are tested and deployed in a timely manner 

• Provide technical support and guidance to junior team members and assist with their professional development. 

• Willingness to continue to learn and share knowledge 

• Participate in on-call rotation and respond to network emergencies or incidents promptly.  

• Manage user remote access, VPN configurations 

• Document processes, network configurations, and troubleshooting steps for systems and applications. 

• Evaluate and recommend security improvements and system upgrades. 

• Develop, define and monitor network/security policies for the use of network resources 

• Work closely with customers, vendors and other departments, including operations, engineering, and management 

• Monitor Helpdesk queues throughout the day to ensure SLAs are met 

• Perform other duties as assigned 

Qualifications 

• Bachelor's degree in Computer Science, Information Technology, or related field.  

• 5+ years of relative experience in IT network infrastructure in a large scale enterprise with hands-on networking experience 

• Proven experience working with Cisco networking technologies 

• Excellent troubleshooting skills and the ability to analyze complex network issues.  

• Ability to take and read network packet captures and debugs 

• Must have working knowledge of SDWAN 

• Must have proven experience with Fortinet Fortigate Firewalls 

• Experience with FortiNac, FortiEMS, FortiAnalyzer a plus 

• Must have working knowledge of VMWare virtual infrastructure 

• Excellent knowledge of best practices around management, control, and monitoring of network infrastructure  

• Experience working with SolarWinds network management software or similar to monitor, identify, and troubleshoot network performance issues 

• Hands-on experience in Cisco network switching and routing – Configuring network switches, static routes, vlans, ports, trunks, etc. 

• Strong understanding of networking protocols, including TCP/IP, L2/L3, dns, dhcp 

• Experience deploying, maintaining, troubleshooting wireless infrastructure. Familiar with Aruba access points, controllers, Airwave management 

• Hands on experience configuring and working with Firewalls and security appliances - VPN’s, Policies, NAT’s, etc.  

• Experience deploying/managing Network Access Control solutions 

• Proficient in Windows, Mac, and Linux environments. 

• Working knowledge of low voltage cabling 

• Experience with supporting remote office environments 

• Ability to work independently under minimal supervision 

• Exceptional critical thinking and problem-solving ability 

• Strong interpersonal skills to assist non-technical individuals with complex technical issues 

• Great at organizing, prioritizing and multitasking