An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!
OverviewTNS has an exciting role for a IP NOC Technician within our Network Operations Department! In this challenging role you will work as part of a 24/365 team supporting TNS customers and services, and our global IP network.ResponsibilitiesPrimary Duties and Responsibilities:
- The IP NOC Technician will answer incoming phone calls from customers and document, isolate and resolve network and customer specific incidents. This person is responsible for accurate ticket updates and timely communication during the lifecycle of the ticket both internally and externally.
- The IP NOC Technician will work closely with the Technical Support Team and desk management to resolve issues.
- The IP NOC Technician will ensure that the TNS network and customers are monitored to proactively identify and prevent potential incident impacts.
- The IP NOC Technician will ensure that incidents are managed effectively through the execution of the established incident management process, a focus on ticket management quality, and effective escalation and communications.
Qualifications:
- 3-5 years’ experience in operations support environment
- 3-5 years’ experience with troubleshooting circuits
- Direct experience configuring and troubleshooting Cisco routers and switches
- Cisco IOS experience and FRmiliarity with TAC case management and escalation process
- MPLS experience
- Routing protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP)
- Network Address Translation experience
- Solid written and verbal skills
- Direct customer service experience required
- Flexibility to work rotating shifts in a 24x7 environment, including weekends and holidays
- Availability to work overtime shifts to maintain divisional coverage and to attending training sessions
- Understand and manage the pressure of a 24x7 customer support environment
Optional Desired Qualifications:
- Experience with Multicast and MPLS networks
Education and Certifications:
- CCNA Certification
- B.S. (or equivalent) in Information Technology, Computer Science, or other technical disciplines.
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Skills Required
- 3-5 years experience in operations support environment
- 3-5 years experience troubleshooting circuits
- Direct experience configuring and troubleshooting Cisco routers and switches
- Cisco IOS experience
- MPLS experience
- Routing protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP)
- Network Address Translation experience
- Solid written and verbal skills
- Direct customer service experience required
- Flexibility to work rotating shifts in a 24x7 environment, including weekends and holidays
- Availability to work overtime shifts to maintain divisional coverage and to attending training sessions
- Understand and manage the pressure of a 24x7 customer support environment
- CCNA Certification
- B.S. (or equivalent) in Information Technology, Computer Science, or other technical disciplines
Transaction Network Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Transaction Network Services and has not been reviewed or approved by Transaction Network Services.
-
Leave & Time Off Breadth — Time off is considered a relative strength, with excellent PTO highlighted and increases after five years. Flexibility around taking time away from work supports a better overall balance for many roles.
-
Flexible Benefits — Remote work options and flexibility are frequently highlighted alongside compensation and benefits, improving work-life fit for some teams. This flexibility helps offset more mixed views on other elements of the package.
-
Healthcare Strength — Core medical, dental, and vision coverage are in place and are described as solid or subsidized in some contexts. Benefits are presented as competitive, reinforcing a stable baseline of health coverage.
Transaction Network Services Insights
What We Do
Transaction Network Services (TNS) is a leading global provider of data communications and interoperability solutions. Our global network and innovative value-added services enable transactions and the exchange of information to many of the world’s leading retailers, banks, payment processors, financial institutions and telecommunication firms. Founded in 1990 in the United States, TNS has grown steadily and now provides services to customers in over 60 countries across the Americas, Europe and the Asia Pacific region, with our reach extending to many more. TNS has designed and implemented a global data network which supports a variety of widely accepted communications protocols and is designed to be scalable and accessible by multiple methods.
