Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
Position
We are seeking a Network Supervisor for our office in Phoenix, AZ. The Network Supervisor is a leadership position overseeing all duties and responsibilities of the Network Team. This position works closely with our customers Information Technology (IT) Staff to provide the highest level of functionality of our networked devices.
Essential Job Duties
- Natural problem-solving ability combined with a passion for fantastic customer service.
- Ability to work in a fast-paced environment.
- Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP,
- Network analysis tools)
- Network+ and A+ Certifications
- Knowledge and hands-on experience providing technical support to users using Windows OS,
- and other mainstream Microsoft applications
- Responsible for the supervision, staffing, discipline, evaluation, and goal setting for the
- Network Team.
- Supervise and direct the staff on the day-to-day operations of prioritization, triage,
- communication, and escalation of business critical systems/services.
- Directly assist in assessing, developing, and maturing the capabilities of the team staff, which
- includes leadership of people, developing processes, and understanding the functionality of the
- product we sell and how it interfaces with the customers network, software solutions, and work
- flow.
- Provide guidance and leadership on the processes and technologies of current team resources
- while assisting in forecasting the current and future needs of the team.
- Supervise and execute root cause and problem analysis with Network Technicians and customer
- IT staff.
- Assist in the development and execution of training programs for new and existing Technicians.
- Assist Management efforts with the development and/or revision of processes, protocols, and
- systems.
- Perform other related duties as required.
Qualifications
- Bachelor's Degree in Computer Science or Computer Information Systems or equivalent work
- experience.
- 5 years' of experience in information technology, with previous supervisory/management
- experience.
- Excellent interpersonal, written, and oral communication skills.
- Leadership experience managing teams and influencing management.
- Ability to implement and troubleshoot systems changes and modifications on diverse platforms.
- Ability to write technical instructions in the administration of systems and/or systems
- modifications.
Benefits
- Advancement and growth into leadership roles
- Team-player environment
- Medical/Dental/Vision/Life insurance plans
- Matched 401k
- PTO, Vacation, Sick Leave
- FSA/HSA Programs
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.
#LI-Onsite
Skills Required
- Bachelor's Degree in Computer Science or Computer Information Systems or equivalent work experience
- 5 years' of experience in information technology, with previous supervisory/management experience
- Network+ and A+ Certifications
- Excellent interpersonal, written, and oral communication skills
What We Do
At Pacific Office Automation (POA), we take pride in being a privately held office technology and managed services provider headquartered in Beaverton, Oregon. Since our founding in 1976 by Terry Newsom, we have grown from a small photocopier business into the largest independent office equipment dealer in the United States. Today, we generate approximately $491 million in annual revenue and serve over 40,000 businesses across the western U.S. with a team of about 1,400 employees across 30+ regional offices in Oregon, Washington, California, Utah, Colorado, Arizona, Texas, Nevada, New Mexico, and Idaho. At our core, we offer a broad array of services focused on streamlining workplace operations. These include the sales and leasing of office equipment such as multifunction printers, copiers, fax machines, VoIP phone systems, and mailing equipment. We proudly partner with industry-leading hardware brands including Canon, Ricoh, Konica Minolta, Sharp, HP, and Lexmark to deliver customized solutions to our clients. Our Managed Print Services (MPS) form a cornerstone of our business, allowing customers to outsource print operations for greater efficiency, supply monitoring, device maintenance, and overall workflow optimization. Beyond print services, we have expanded into managed IT services and unified communications. We offer cloud-managed infrastructure, cybersecurity, network management, VoIP phone systems, and digital document management tools. These services are especially valued in sectors that demand high security and compliance, such as healthcare, legal, education, and government. Our IT division also integrates video surveillance systems and supports facilities management with services like EV charging station installations. Our service model emphasizes a strong local presence and fast response times. Each regional branch operates semi-autonomously, staffed with technical experts, account managers, and support personnel trained to resolve customer issues quickly. This decentralized approach enables us to maintain consistent service and support across our large geographic footprint. Our corporate motto, "Problem Solved," reflects our proactive, client-focused philosophy.
Why Work With Us
We’re unique because we offer end-to-end tech solutions under one roof. Our local ownership, rapid growth, and “Problem Solved” mindset create a rare mix of stability, innovation, and autonomy. You’ll grow your skills, make a real impact, be supported every step of the way—and build a lasting career you’re proud of.
