Network Success Manager

Who We Are: 

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters.  

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn. 

What We Need:  

This Network Success Manager role optimizes the relationship between Synapse Health and its network partners. This highly visible position focuses on the strategic management of the provider network, ensuring alignment with company objectives while maintaining exceptional operational efficiency. This role requires problem-solving, communication, and cross-functional collaboration to continually enhance the partner experience and drive continuous improvement initiatives. 

What You Will Do:  

• Act as the trusted advisor to network suppliers, providing strategic guidance, support, and expertise to strengthen relationships and drive business success. 
• Oversee and streamline the onboarding and training of new network partners, ensuring seamless integration into Synapse Health's systems, processes, and tools while building a strong foundation for long-term collaboration. 
• Proactively identify partner needs, challenges, and opportunities, using deep industry knowledge and problem-solving skills to design effective, scalable solutions. 
• Collaborate with internal teams to create resources, processes, and tools that improve the partner experience, engagement, and outcomes. 
• Lead high-level supplier engagements, including joint operating reviews, data analysis, and training sessions, focusing on improving network performance, innovation, and adoption of new tools and processes. 
• Serve as an advocate for network partners, delivering feedback and influencing product, process, and service enhancements to improve satisfaction, compliance, and retention. 
• Ensure all network activities comply with industry regulations and internal policies, maintaining a strong focus on quality and compliance. 
• Track, analyze, and report on network performance metrics, identifying trends, providing insights, and areas for improvement to leadership. 
• Provide senior-level support for business development initiatives by assessing new markets and strengthening relationships with existing partners. 

What You Have:   

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include: 

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field. 
• 4+ years of progressive experience in network management, provider relations, customer success, or a similar role within the healthcare or DME industry. 
• Proven ability to exercise independent judgement and influence decision-making at multiple levels. 
• Proficient in MS Office applications and ability to learn department and job-specific software systems. 
• Strong organizational skills with the ability to manage competing priorities in a fast-paced environment. 
• Excellent verbal and written communication skills with experience presenting to senior stakeholders. 
• Strong analytical skills with the ability to interpret data and translate into action. 
• A problem-solving mindset. 
• High attention to detail with a commitment to quality and accuracy. 

What Sets You Apart:  

• Experience with DME or healthcare technology platforms. 
• Demonstrated success in building and scaling provider networks. 
• Strong interpersonal and negotiation skills with the ability to build long-term trusted relationships. 
• A track record of driving operational improvements that deliver measurable impact. 

What Sets Us Apart:  

• Professional growth opportunities with compelling career paths 
• Healthy work-life balance culture with paid time off (PTO) 
• Medical, dental and vision insurance for full-time team members 
• 401K savings plan with employer contribution match 

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.