Network - Specialist

Job Summary

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

Telstra Singapore Transmission NOC (Network Operations Centre) is at the forefront of technology innovation with one of the most advanced networks in the world. Our NOC Team have the exciting responsibility of radically simplifying and digitising our core business our network. And, with our network continuing to lead the industry, we are also focused on developing scalable and innovative products to empower our customers to thrive.

Focus of the Role
This role is critical in ensuring the cybersecurity integrity and operational continuity of Telstra’s global transmission services. Responsible for detecting, investigating, and responding to Submarine and transmission incidents impacting the network infrastructure including cybersecurity concerns. Our Technical team use the latest most cutting-edge technologies to maintain our network 24x7, 365 days a year ensuring that we effectively meet high availability of Networks and Services with particular focus on the Transmission Submarine and Terrestrial core networks and edges.
What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Other exciting applicable country-specific benefits to be shared as you progress.

What You’ll Do

• Provide NOC services to other Cables and OTT customers, generate monthly reports for Indigo Cable (Singapore-Perth), EAC Segment-M Qingdao, and other Reports as required
• Provide technical support and service solutions for Telstra’s transmission networks, including submarine cable systems, DWDM/SLTE, Ethernet, and leased services.
• Perform 24x7 network monitoring, fault investigation, service restoration, and escalation to meet SLA and KPI targets.
• Monitor and respond to cybersecurity threats, coordinating incident response with Telstra’s Security Operations Centre (SOC).
• Proactively monitor network performance, conduct preventive maintenance, and analyze system data to ensure compliance with performance standards.
• Coordinate with vendors, cable consortiums, and field teams for fault resolution, equipment replacement, and repair activities.
• Prepare reports, manage notifications for planned/unplanned events, and ensure compliance with global regulatory requirements.
• Support business continuity exercises, emergency restorations, and network augmentation projects in a dynamic, fast-paced environment.

About You

• Submarine & Optical Network Expertise
  Strong understanding of submarine and terrestrial cable systems, DWDM, OTN, SDH, Ethernet, and Layer 0/1 technologies.
• Fault Management & Troubleshooting
  Ability to diagnose network issues, interpret alarm hierarchies, and perform restoration activities under pressure.
• Vendor & Platform Knowledge
  Experience with major optical network platforms (Infinera, Ciena, Nokia, Alcatel, Ericsson) and associated NMS tools.
• Tools & Technical Proficiency
  Familiarity with service inventory systems, incident/change management tools, testing equipment, and MS Office suite; basic programming and data analytics skills (Python, Tableau, Splunk).
• Communication & Collaboration
  Excellent interpersonal skills, ability to manage customer escalations, and coordinate with multiple stakeholders globally.
• Adaptability & Customer Focus
  Ability to work in a 24x7 environment, handle shift changes, and maintain high standards of customer service and professionalism.
• Education & Experience
  Bachelor’s degree in Electronics/Communications Engineering (or related field) with 5+ years in submarine/optical network operations.

We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment