Network Services Customer Solutions Engineer

TITLE: Network Services Customer Solutions Engineer

DEPARTMENT: Sales Engineering 

MANAGER: Director, Network Services Customer Solutions, EMEA

OFFICE LOCATION: London, UK

ROLE TYPE: Full time, Hybrid

Role Overview: 

As the rate of adoption and our range of solutions expands, we are seeking a Manager of the Network Services Customer Solutions team to work in a Client facing technical pre-sales support role, based in London and aimed at providing solutions expertise across EMEA, both directly and indirectly. 

The role includes: 

• Direct Client activities - delivering presentations, design workshops, responding to RFPs and preparing solutions proposals and bids as well as an on-going life cycle account support. 
• External 3rd party/Partner interaction – working within the eco system in co-operation with 3rd party consultancies and other vendors and service providers.  
• Bid support – RFI, RFP response preparation and complex solution proposals 
• Indirect support to distribution and regional offices to ensure that product and corporate messaging is accurate and on point.
• Working with product management, marketing and other internal IPC functions to ensure a quality life cycle support to existing Clients and a constructive input and competitive market feedback aimed at new product and service specifications and campaigns. 
• Work with Account Manager to drive closure of business.

The successful candidate is likely to be currently working in a pre-sales or system engineering role within a financial markets services provider or telecoms and will have a blend of technical expertise, commercial acumen, organization, enthusiasm and excellent communications skills. The primary office location will be in London, but some foreign travel may be required. We are looking for a candidate with proven track record of presentation skills and customer-facing experience, one that will gain the respect of both global clients and colleagues and can work under pressure. 

How You Will Make an Impact:  

• To discover, understand and define customer requirements 

• To position the benefits of IPC solution in the context of the target environment 

• To respond to a broad range of technical solutions questions 

• To design customised solutions that may range from optimisation of standard product configurations to complex design projects involving integration of 3rd party products.  

• To position hybrid infrastructure opportunities across public, private and hybrid platforms from inception through to handover into delivery 

• To prepare, host and deliver tailored Customer presentations  

• Products, solutions and services – benefits, feature, technical details and designs 
• Technology direction and roadmap 

• To generate responses to RFP questions as part of a bid team that are: 

• Technically accurate, credible and in context  
• Well written, concise and easily understood, with clear, professional graphics 
• Geared to promote IPC’s strengths 
• Delivered to agreed schedules. 
• To provide a conduit between Clients and IPC Product Management for product enhancements and other requirements 

Essential Skills and Experience to be Successful in this Role: 

• Minimum of 3–5 years’ experience in a Sales Engineer role or similar technical client-facing position.

• Previous experience in a Financial Markets Services Provider is highly desirable.

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent professional experience). Academic qualifications must meet minimum transcript standards.

• Relevant certifications such as CCNA and CCNP are strongly preferred.

• Strong understanding of hosting architectures and systems administration.

• Proven experience with server hardware and infrastructure design.

• Familiarity with datacentre colocation environments.

• Hands-on experience with virtualization and containerization platforms (e.g. VMware, Docker, Kubernetes).

• Knowledge of cloud technologies (e.g. AWS, Azure, GCP).

• Exposure to low-latency trading infrastructure and market data feeds.

• Understanding of Financial Extranets and the broader financial technology landscape.

• Expertise in routing protocols such as BGP, OSPF, RIP, and ISIS.

• Familiarity with carrier-grade MPLS traffic engineering in Managed WAN, VPLS, and Financial Extranet settings.

• Experience with PTP (Precision Time Protocol), Boundary Clocks, Grandmasters, and other synchronization technologies.

• Knowledge of SIP voice signaling protocols and Carrier Ethernet implementations.

• Solid grasp of network security principles, including encryption, authentication, firewall configuration, and SBCs (Session Border Controllers).

What’s in It for You?

At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.

In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:

• Competitive Base Salaries
• Private Medical Insurance, Dental Insurance and Optical Reimbursement
• Salary Sacrifice Pension Scheme
• 25 Holidays per Year Plus Public Holidays
• Additional Time off for Charity Work and Volunteering
• Tuition Reimbursement
• Certification Bonus Program
• Access to “IPC University” our Internal E-Learning Platform
• Structured Onboarding Training and Peer Mentor Support
• Enhanced Parental Leave
• Wellness Program
• Fitness Membership
• Cycle to Work Scheme
• Season Ticket Loan
• Employee Referral Scheme

Further information about your benefits will be provided during your onboarding process.

Additional Information:

At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together.

We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.
Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.

IPC’s Work Culture:

The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today.

Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness.

We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.