Network Provisioning Engineer I

Key Responsibilities:

• Manage Circuit MACD Orders: Oversee the full life cycle of circuit MACD orders, including initiation, execution, and completion.

• Issue Documentation: Prepare and issue Letters of Authorization (LOA) and Connecting Facility Assignments (CFA). Handle and load cross-connect orders, and manage Circuit Layout Reports (CLR) / Design Layout Reports (DLR) to ensure all circuit documentation is accurate.

• Vendor Coordination: Directly execute or manage local vendor technicians for circuit provisioning, cross-connect delivery, and troubleshooting.

• Physical Layer Installation: Facilitate the physical installation of network cabling according to cabling matrices.

• Troubleshooting and Fault Analysis: Perform physical circuit troubleshooting and fault analysis to ensure network reliability.

• Ongoing Support: Provide continuous support for production environments and collaborate with vendors, system owners, and operations teams to resolve issues.

• Request Coordination: Coordinate and track requests/orders, and generate weekly reports on progress and status.

• Documentation: Post detailed documentation on each implementation, ensuring accuracy and completeness.

• Maintenance and Change Management: Oversee the maintenance and change management processes for circuit provisioning lifecycle ensuring all updates, modifications, and repairs are carried out smoothly and in accordance with established protocols and standards.

Role Requirements:

Minimum Qualifications:

• 2+ years of experience in datacenter or corporate/enterprise IT infrastructure, with a strong understanding of IT best practices (ITIL) and equipment lifecycle processes

• Proven experience executing detailed Method of Procedures (MOPs) and technical instructions, with a focus on following documentation

• Knowledge of relevant technologies including fiber optics, DWDM/CWDM devices, network interface types, optics, and protocols

• Strong troubleshooting skills across technical, logistical, and process domains

• Experience in planning and coordinating with field operation technicians, engineers, contractors, and vendors, especially with ISPs and Colo Providers

• Excellent oral and written communication skills, with the ability to articulate ideas clearly and provide effective remote technical guidance and troubleshooting

• Basic command-line proficiency in Linux/Unix and switch OS CLI

• Ability to work independently with minimal supervision

Preferred Qualifications:

• Experience in coordinating or leading junior field operation technicians/engineers, contractors, and/or vendors within a Data Center environment

• Proven ability to collaborate effectively across multiple levels and functions

• Anticipate and mitigate potential problems in planning to minimize project-impacting factors

• Strong documentation skills for technical processes and procedures, with an ability to accurately record detailed data

• Relevant Certifications: Server+, Network+, A+, CDCTP, CDCPM, etc

Salary Range

$39,051.08 - $61,659.60 USD (Salary)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law