Description
Summit Broadband Inc. is a cutting edge, fiber-based broadband provider delivering best in class residential, commercial, and hospitality technology solutions. This growing, dynamic high-tech company headquartered in sunny Central Florida is seeking a Network OSS Engineer join our team and grow with us. The new Summit Broadband is poised for an incredible future fueled by team members dedicated to being the best.
Job Title: Network OSS Engineer
Reports to: VP of Network
Department: Engineering Operations
Status: Full-Time/Exempt
Location: Florida
Position Summary:
The Network OSS Engineer will support the Service Activation Domain. They will be responsible for assisting in design, development, and implementation of enterprise-wide customer premises equipment activation, service provisioning, and operations applications and their associated operating systems and databases, as well as for Application Administration of CPE activation, provisioning, and operations platforms applications. They will actively participate in full life cycle of systems engineering activities of high-quality, scalable solutions.
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Works with Product, IT Service Delivery and Advanced Engineering to determine needs
- Reviews existing integration capabilities, data sources, cost and functionality
- Creates work effort estimates for assigned tasks and support prioritization and release management
- Deployment of core code modules, unit test tools and release notes for enhancements and bug fixes. Installs, administers, configures and maintains CPE activation, provisioning, and operations applications including operating systems and related software
- Use established change management processes, requiring operational procedures to be performed with minimal customer impact, (i.e. during established maintenance window)
- Documents systems configurations and upgrades
- Implements change control policies and disaster recovery plans. Monitors and assists in managing applications, device availability, network conditions and system reliability and performance, service and program maintenance and storage resources
- Works on multiple highly complex major projects requiring innovative, original solutions
- Plans multiple projects simultaneously. Estimates, tracks & completes project on time and within budget, where results are key to successful completion of major projects/programs
- Leads group of engineers and technicians, responsible for budget and manpower estimates
- Some travel may be required
- Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
-Education:
- BS or equivalent
- +10 years of relevant experience
-Experience/Skills Needed:
- SME on multiple platforms and/or systems under specialty and with a detailed understanding of how multiple systems interact. Ability to innovative solution to unique problems
- Able to work independently with minimal supervision and minimal work reviews while meeting outcomes and goals provided by department head/organizational leadership
- Experience in providing guidance and training to team and other departments
- Exercises substantial initiative/judgment in work methods and in interpreting goals
- Able to give effective presentations to critical/high level customers and effectively represent work group on review panels and cross-organizational teams. Can write convincing proposals and reports with necessary documented evidence for external consumption
- Knowledge of end-to-end service design and operations of voice, video, data, and business services
- Knowledge of provisioning process
- Knowledge of firmware deployment process
-Computer Skills:
- Microsoft Applications i.e. Excel, Word, Powerpoint
- Google Application Suite i.e. Drive
- Service NOW Ticket Systems
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Summit Broadband is a tobacco and drug free workplace.
Summit Broadband, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.
Skills Required
- Bachelor of Science degree or equivalent
- 10+ years of relevant experience
- Subject matter expertise across multiple platforms or systems, including understanding of system interactions
- Ability to develop innovative solutions to unique problems
- Ability to work independently with minimal supervision and review
- Experience providing guidance and training to teams and other departments
- Substantial initiative and judgment in work methods and interpreting goals
- Ability to present effectively to critical or high-level customers and represent work groups on cross-organizational teams
- Ability to write proposals and reports with documented supporting evidence
- Knowledge of end-to-end service design and operations for voice, video, data, and business services
- Knowledge of service provisioning processes
- Knowledge of firmware deployment processes
- Proficiency with Microsoft Excel, Word, and PowerPoint
- Proficiency with Google applications, including Drive
- Experience with ServiceNow ticket systems
What We Do
Summit Broadband provides broadband communication services such as cable, Internet and digital telephone services in Central Florida.
