Job Description:
At Sparklight/Cableone and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.
What you will do to contribute to the company's success
Manipulates network traffic, facilitates cleaning, repairs, and replacement of company-owned fiber, transport, Optical, and Access Equiptment.
Plans and executes network maintenance tasks.
Takes and responds to network-related Incidents, tasks, Cross channel escalations and email requests.
Answers questions regarding fiber optic problems, updates trouble tickets, accomplishes break-fix action, and schedules maintenance activities.
Performs proactive audits to identify potential network performance problems.
Acts as NOC Tier 2 receiving and acting on escalations from Enterprise Service Operations, NOC Monitoring and Sales.
Obtains status, engages in testing, troubleshoots fiber transport with local systems and transport vendors on basic - Advanced Optical, Core and Transport.
Qualifications
Associate degree (A.A.) or equivalent from two-year college or technical school and a minimum of six months related experience and/or training; or an equivalent combination of education and experience. A minimum of six months experience in a network operations environment preferred.
CCNA certification Preferred.
Excellent computer skills required, including knowledge of the Microsoft Office suite of applications.
Must be flexible and able to work alternate shifts as required to support the 24/7 operation.
Must participate in On-Call Rotation.
Must be able to work under pressure.
Must be a self-starter and a team player.
High Performer, Self Driven, and takes Accountability.
Excellent Communications Skills
Core Competencies
Committed: Values each customer, while working hard to keep their business and support our communities.
Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Additional Perks
Tuition reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
FREE Cable One services for associates who live in a serviceable area
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Similar Jobs
What We Do
Cable One Business offers scalable, reliable, and efficient solutions so that the businesses we serve can be successful. Business services available through Cable One include high-speed internet; business phone service; reliable, crystal-clear cable TV services; and fiber-optic solutions.
