Leidos Dig Mod Health IT division is seeking a NOC Manager for a large network services opportunity supporting the Health Agency in Montgomery County, MD.
The NOC Manager leads an operations team responsible for ensuring the availability, performance, troubleshooting, and maintenance for several enterprise networks supporting the Agency. Supported networks include the enterprise backbone network, data center networks, campus-wide wireless networks, and a large facilities network. The NOC manager prioritizes and assigns tasks for network incidents, change requests, and physical network maintenance for the operations team. The manager also is responsible to ensure compliance with service level agreements (SLAs).
Primary Responsibilities:
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Provide on-site support to the health agency in MD.
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Lead network operations team, provide technical guidance, assign tasks, and monitor team performance.
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Ensure 24x7x365 support to restore service within established incident response SLAs for service interruptions or other critical problems.
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Manage routine and ad hoc change management in accordance with service request SLAs.
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Maintain knowledge repository of operational information/documentation (e.g., standard operating procedures, network topologies, rack elevation drawings, physical network location and access details, customer details, and network inventory details).
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Ensure customer visibility into network operations through dashboards and reporting.
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Guide continuous process improvement efforts for network operations.
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Track inventory and licenses needed for network projects and operational spares.
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Collaborate with architecture and security teams to support network initiatives and identify operational requirements.
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Manage and set priorities for the monitoring and maintenance of network systems, including LANs, WANs, Internet, intranet, wireless.
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Ensure operation and optimization of the Agency standard monitoring tools.
Required Qualifications:
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Bachelor’s Degree in Computer Science, Information Systems, Engineering or other related discipline or 12-16 year equivalent related experience managing network operations.
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Three (3) years of experience working as a network operations manager for a large enterprise.
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Five (5) years of experience configuring and operating Cisco switches and routers.
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Three (3) years of experience working in a government environment requiring coordination with multiple organizations and other contractors.
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Experience with configuring and administering enterprise network monitoring tools.
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Domain expertise with network security and compliance documentation.
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Strong written and verbal communication skills.
Preferred Qualifications:
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Highly preferred CISSP, CCIE, CCNP certifications.
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Highley preferred 3 years of experience using ServiceNow for IT service management.
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Operational experience with environments employing cloud or software-defined networking
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Operational experience using ScienceLogic SL1
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Demonstrated experience implementing successful continuous process improvement within an IT infrastructure environment
Original Posting Date:2024-11-07
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:Pay Range $108,550.00 - $196,225.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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What We Do
We Are Leidos
For 50 years we have been tackling some of the biggest problems that face our nation and our world.
OUR MISSION
Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
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