Network Operations L3 Engineer

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

We are seeking a highly skilled and experienced Network Operations Level 3 Engineer to join our globally dynamic team. The Level 3 Engineer will be responsible for managing, troubleshooting, and optimizing complex network infrastructures, ensuring system performance, reliability, and security. This position is ideal for individuals with in-depth technical expertise and a passion for resolving challenging network issues. You will work hybrid from one of our locations. You will report to the Senior Manager of Network Operations.

Your Responsibilities:

• Network Troubleshooting and Issue Resolution: Investigate and resolve complex network issues escalated from Level 1 and Level 2 support teams. Use advanced diagnostic tools and techniques to analyze network faults, identify root causes, and implement solutions.
• Network Performance Monitoring: Continuously monitor network health, performance, and availability across multiple sites, ensuring uptime and performance standards are met. Proactively identify and resolve potential performance bottlenecks.
• Network Optimization: Evaluate network performance data and implement optimization strategies to improve network reliability, speed, and security.
• Configuration and Installation: Assist with the configuration, deployment, and integration of networking hardware (routers, switches, wireless, firewalls, etc.) and software, ensuring adherence to best practices and company policies.
• Documentation: Maintain accurate and detailed documentation for network configurations, system architecture, troubleshooting procedures, and escalations. Update and improve operational manuals as needed.
• Security and Compliance: Ensure that the network infrastructure is compliant with internal security policies and external regulations. Work with the security team to identify and resolve vulnerabilities and mitigate potential threats.
• Collaboration with Teams: Collaborate with internal IT, security teams, vendors, and third-party partners to resolve complex technical issues and ensure smooth network operations.
• Escalation Management: Serve as the primary point of contact for escalated technical issues from Level 1 and 2 support teams. Provide guidance, mentorship, and training for junior engineers.
• Capacity Planning and Upgrades: Analyze network traffic patterns and plan for future growth by recommending hardware and software upgrades to meet evolving business needs.
• On-call Support: Participate in an on-call rotation to provide after-hours support for critical network issues, ensuring minimal service disruption.

The Essentials - You Will Have:

• Bachelor's degree in computer science, Information Technology, Network Engineering, or a related field.
• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred - You Might Also Have:

• 5+ years of experience in network operations, with at least 2 years in a Level 3 support role.
• Experience with network protocols (TCP/IP, DNS, DHCP, BGP, OSPF, etc.) and services.
• Hands-on experience with networking equipment such as Cisco, Juniper, and other enterprise-grade routers, switches, and firewalls.
• Proficient in network monitoring and diagnostic tools (e.g. Wireshark, SolarWinds etc.).
• Experience with cloud-based networking solutions (AWS, Azure, etc.)
• Knowledge of network security practices, VPNs, firewalls, load balancing and intrusion detection/prevention systems.
• CCNP (Cisco Certified Network Professional) or equivalent networking certifications or other relevant certifications
• Experience with SD-WAN technologies and network automation.
• Familiarity with ITIL frameworks or service management processes.

“This position is part of a job family. Experience will be the determining factor for position level and compensation”.

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What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.