The Network Operations Engineer III will be joining as a key member of our "Follow the sun" Network Operations Control Center (NOCC) team, providing crucial support for CME's network infrastructure; through monitoring, troubleshooting and change implementation using Industry Standard, Best Practices.
The Network Operations Engineer III will ensure the ongoing operation of service to end users & customers by ensuring that service is operated within agreed service levels, and in alignment to agreed policies, processes, and standards. The role will be key to ensuring the overall platform stability and its sustained delivery to clients and internal stakeholders.
Key Responsibilities:
Acts as first responders, helping to organize and control incident response.
Day to day monitoring and management of our platforms to ensure that internal SLAs, operational KPIs and quality standards are met
Handling complex technical support issues
Review and Implementation of changes in all of our controlled environments
Ability to support network faults, to conclusion in a multi vendor, multi-appliance infrastructure
Work closely with other IT teams, vendors, and service providers to resolve incidents and service requests
Day-to-day Technical Operations activities (including, but not limited to network and firewall troubleshooting, scripting changes, infrastructure and firmware updates)
Maintain a positive attitude and a high level of customer service at all times
Help with the technical development and guidance of junior engineers
Contribute to the overall development of the operational systems and processes
Maintain accurate troubleshooting records through industry standard ticketing systems
Writing technical SOP’s and other documentation.
Skills & Experience:
Essential:
Extensive experience in a fast paced, enterprise NOC role (minimum 2nd or 3rd line experience)
In-depth support experience of LAN & WAN technologies:
R/S: OSPF, BGP, TCP/IP, Layer 2 architectures
Exposure to firewalls, and load balancing with an understanding of:
Security Posture: Firewalling, ACLs, industry best practice, Internet architectures
Load Balancing: F5 LB, iRules, persistence, etc.
VPN: IPSec and SSL
Understanding of Wireless technologies:
Understanding/experience with ISO and ITIL standards
Experience Supporting or Working with Cloud Technologies
Desirable:
Enterprise R&S certification (Cisco, Juniper, etc.)
Enterprise Firewall Certification (Palo Alto, Fortinet, etc.)
Enterprise Wireless Certification (Aruba, Meraki, etc.)
Cloud Certification - GCP (Preferable) / AWS / Azure Certification
Toolset Management experience (Solarwinds, or similar)
WCA (Wireshark Certified) - or experience with hardware based packet capture systems.
Multicast: PIM-SM, MSDP, AnyCastRP
This role supports the U.S. shift: Tuesday - Saturday: 12:00pm - 8:30pm CDT. Please note, the schedule is potentially subject to change.
CME Group is committed to offering a competitive total rewards package for our employees that recognizes their contributions to the business and reflects our long-term investment in their future. The pay range for this role is $42.93--$71.58. Actual salary offered will be dependent on a wide array of factors including but not limited to: relevant experience, skills, education and comparison to internal employees (where relevant). Our compensation program also includes an annual target bonus opportunity for all employees, as well as the opportunity to become an owner in the company through our broad-based equity program. Through our benefits program, we strive to offer flexibility, value and choice. From comprehensive health coverage, to a retirement package that includes both a 401(k) and an active pension plan, to highly competitive education reimbursement provisions, paid time off and a mental health benefit, CME Group offers a holistic benefits package for our team and their dependents.CME Group: Where Futures are Made
CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.
At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.
Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here.
Top Skills
What We Do
As the world's leading derivatives marketplace, CME Group (www.cmegroup.com) is where the world comes to manage risk. CME Group exchanges offer the widest range of global benchmark products across all major asset classes, including futures and options based on interest rates, equity indexes, foreign exchange, energy, agricultural commodities, metals, weather and real estate. CME Group brings buyers and sellers together through its CME Globex® electronic trading platform and its trading facilities in New York and Chicago. CME Group also operates CME Clearing, one of the world’s leading central counterparty clearing provider in the world, which offers clearing and settlement services for exchange-traded contracts, as well as for over-the-counter derivatives transactions through CME ClearPort®. These products and services ensure that businesses everywhere can substantially mitigate counterparty credit risk in both listed and over-the-counter derivatives markets.
