Network Operations Engineer II

Our Tier 2 NOC Engineer is responsible for advanced troubleshooting, fault isolation, incident escalation, and network optimization within a globally distributed IP and Optical network. This role requires expertise in network infrastructure, troubleshooting, and operational support.

The Tier 2 Engineer will be responsible for complex cases and driving them to resolution. This position also contributes to process improvements, automation, and monitoring system enhancements to optimize network operations.

• Operate and troubleshoot a globally based IP or Optical network.

• Perform fault isolation and resolution on  Layer 0 and 1 network issues.

• Take ownership of network triggered tickets and work with Field Resources to ensure the issues are cleared.

• Manage and escalate critical events, communicating clearly and concisely with stakeholders.

• Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling.

• Detect and diagnose various error/failure conditions across an array of network device types.

• Provide hands-on support for network incidents, collaborating with peers and other cross-functional teams.

• Serve as the escalation point-of-contact during business hours, handling troubleshooting  and process issues.

• Coordinate with Field Resources to resolve issues that impact network infrastructure.

• Own incident response processes, including escalations to higher-level support teams when necessary.

• Rapidly respond to major network incidents, supporting SEV initiation and resolution processes.

• Monitor the BBO network infrastructure ticket queues, ensuring timely and accurate ticket handling.

• Track and document incident resolution steps, maintaining accurate logs in ticketing systems.

• Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements.

• Provide feedback on recurring network issues, refining troubleshooting procedures and SOPs.

• Support network optimization efforts, participating in scaling initiatives.

• Document and optimize operational processes and procedures, ensuring alignment with best practices.

• Follow Return Merchandise Authorization (RMA) processes and coordinate with vendors for hardware replacements.

• Ensure accurate inventory and documentation in collaboration with audit and asset management teams.

• Monitor tickets for adherence to SLAs, ensuring prompt issue resolution.

• Expertise in Optical or IP networking.

• Strong experience troubleshooting Layer 0 and 1 network issues in a large-scale production environment.

• Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).

• Advanced knowledge of troubleshooting transport/transmission networks and transceivers.

• Experience capturing and analyzing network traffic for troubleshooting.

• Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent).

• Strong analytical skills, problem-solving mindset, and ability to work autonomously.

• Excellent communication and documentation skills for incident tracking and resolution.

• Proven ability to work in a fast-paced, mission-critical environment.

• Strong sense of ownership, urgency, and drive in troubleshooting and resolving network issues.

• Bachelor’s degree in Computer Science, Networking, or a related field (or equivalent experience).

• 3+ years of network operations experience, with a focus on IP and Optical networks.

• Certifications preferred:
  OC-A or OC-P (Ciena Optical Communications Associate/Professional)
  CCNP (Cisco Certified Network Professional)
  JNCIP (Juniper Networks Certified Internet Professional)

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law