Network Operations Engineer I

SBA Communications is a leading independent owner and operator of wireless communications infrastructure, including towers, buildings, rooftops, DAS and small cells. We offer a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

We welcome your interest in SBA. Let us know a little about you by checking all that apply:

• You are a self-starter.
• You are resourceful and thrive in a fast-paced environment.
• You have a strong work ethic.
• You are passionate and driven to achieve results.
• You are a team player who enjoys working in a collaborative environment.
• You continuously challenge yourself to find innovative ways to improve.

You may be a perfect fit. At SBA, we operate with the highest sense of integrity and commitment to quality. We focus on achievement and operate with responsiveness, timeliness and accountability. Our culture of excellence incorporates working collegially, where every team member can contribute meaningfully and make a difference.

If you are ready to make an impact, join our team!

Your Next Career Opportunity – Network Operations Engineer I
The primary function of this position is to provide first-line technical escalations for technicians supporting multiple disciplines (Transport, DAS, Microwave, Data Centers, and ISP). This position is also responsible for providing higher level surveillance and incident management support for the organization.
What You Will Do – Primary Responsibilities

• Monitor local switching, networks, systems and applications to include troubleshooting, tuning and maintenance as well as execute proactive measures to reduce equipment outages.
• Provide on call support to the 24x7 Network Operations Center and its technicians.
• Identify and analyze network events from Network Management System (NMS).
• Troubleshoot and evaluate network problems and repair as applicable or recommend the best solutions while escalating to next tier support and above, according to NOC procedures.
• Follow through and assist in troubleshooting after escalating to next tier team.
• Resolve service issues that involve multiple users or ones that cannot be resolved by the lower level techs. Escalate to Sr Engineer, as necessary.
• Responsible for configuration audits to ensure the organization’s standard configuration and execute fault & performance management processes.
• Respond to network incidents and activities which include supporting SLA commitments between Network Operations and customers (internal and external).
• Work independently with little supervision while providing clear documentation of activities, including customer, management, and reporting oriented information as well as detailed technical information.
• Understand and respond properly to escalation procedures.
• Inform management in a clear, concise, and timely manner of any customer or technical issues.
• Complete and maintain quarterly internal training and certification standards.
• Maintain a professional attitude and appearance while exhibiting a personable, polite, and patient behavior at all times.
• Provide technical guidance and assistance to NOC team members during network deployments and ongoing operations.
• Support skills development program for Tier 1 NOC technicians.
• Work cross functionally with other team members and groups within the organization.
• Other projects and duties as assigned.

What You’ll Need – Qualifications & Requirements

• Bilingual in English/Spanish preferred
• Associate's Degree in Engineering or computer science related degree;
  • or High School Diploma/GED and 4+ years' experience in DAS operations, supporting Internet Service Provider (ISP) and IXP. • Network experience in a centralized repair/troubleshooting/testing environment that included answering telephones, logging events in a ticketing system, and providing technical support and repair coordination.
• Knowledge of switching, routing, and transport technologies and concepts, particularly as related to network services.
• Understanding of various network related services DHCP, DNS, TFTP, FTP, NTP, SSH, SMTP, POP3, and SNMP.
• Demonstrated knowledge and advanced proficiency working with Microsoft Office Suite software including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook.
• Domestic Travel Visit data centers, DAS sites, and other future sites
• Valid Government Issued Driver's License
• Cisco Certified Network Associate (CCNA)
• Juniper Networks Certified Professional (JNCIP-DC)
• Information Technology Infrastructure Library (ITIL)

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