The candidate will be responsible for supporting the internal service delivery team by monitoring client network operations and implementing automations to streamline service delivery and client experience. The candidate should expect to interact with and provide occasional direct client support. This support will be conducted via phone with remote support tools provided by Invizio. Responsibilities will also include but are not limited to:
- Performing timely recognition, isolation, resolution and follow-up of monitoring alerts
- Providing detailed documentation of help desk support
- Installing, configuring, and troubleshooting desktop and server operating systems and applications
- Creating and implementing policies for the management, testing and deployment of software updates or patches
- Leveraging automation tools to streamline and enhance service and project delivery tasks. Including writing PowerShell, bash and BAT scripts
- Configuring and supporting cloud systems such as Azure and Google Cloud
- Creating and maintaining clear and detailed documentation
- Developing training and instructional materials as needed
- Performing other duties as assigned
Candidate will also provide intermediate to advanced network and server troubleshooting including:
- Network connectivity diagnostics and repair
- Server and network configuration
- Server and network alert monitoring and troubleshooting
- Server and network configuration, deployments and migrations
- Strong customer service orientation is a must. Candidates must be comfortable interacting with clients both over the phone and via email.
- Strong interpersonal and communication skills. Strong command of the English language is a requirement. Familiarity with the correct use of technical terms.
- Ability to quickly learn new systems and software applications.
- Candidate must hold the following certifications or be willing to obtain them within the 3-month probationary period: Network+, Microsoft 365 Fundamentals
⚑Candidates must have a practical understanding of and ability to configure and troubleshoot:
Desktop Operating Systems
Microsoft Windows, Apple Mac OS
Server Operating Systems
Microsoft Windows Server, Mac OS Server, Linux
Applications
Desktop Productivity eg. Microsoft Office, Adobe Acrobat etc.
Server Applications eg. Microsoft Exchange, SQL Server.
Security eg. Anti-virus/Anti-malware, Encryption
Cloud Productivity
Microsoft 365, Google Workplace, Dropbox etc.
Cloud Platforms
Microsoft Azure, Google Cloud Platform, AWS
Unified Communications
On-premises & hosted VoIP PBX, Handsets etc.
Network Technology
Physical cabling, routers, firewalls, switches, wireless access points, etc.
Hardware
Desktops, Laptops, Servers, Printers etc.
Top Skills
What We Do
Invizio is one of South Florida's premier information technology services and solutions consulting companies. We specialize in maximizing the use of technology for small and mid-sized businesses and organizations. We serve businesses and organizations that need outsourced IT support and management, which provides those businesses with more time to focus on their core competencies, grow revenue, and boost employee productivity. Our clients include museums, non-profits; law firms, medical practices, and other professional services companies; real estate firms; restaurant and hospitality groups; and schools.
Focus Areas Include:
Urban Development and Renewal
Inner City Redevelopment
Professional Services
Community Development Corporations
Museum Services
Food and Beverage
Hospitality
PreK-12
Health and Life Sciences
Infrastructure Cabling
We offer IT and help desk support for everyday technology issues and IT management services which include management of technology vendors. We manage, monitor, and update all network hardware including: wireless access points, computers, phone systems, servers, cameras, data-storing devices, access control systems, and battery backup systems.
We also implement a wide range of IT infrastructure solutions such as document management, network infrastructure, and voice over IP (VoIP), and we continue to be a trusted advisor to clients by placing an emphasis on vetting and selecting best-in-class cloud computing solutions.
We take pride in our ability to take a consultative approach in addressing the challenges that clients face and supporting their highest aspirations of success. No matter the size or scope of the technology need, Invizio will serve as a trusted technology advisor.
