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At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Role: Network Operations Automation and Reporting Engineer
Position Type: Permanent
Location: Bangalore / Hyderabad (Work from office)
Shift Flexibility: Must be open to working in shifts
Role Overview
This role operates at the intersection of network operations, risk management, and compliance. While the primary focus is data analysis, tracking, and operational reporting, the position requires a practical, hands-on understanding of network infrastructure to evaluate risk, ensure compliance, and coordinate effectively with engineering teams.
Experience & Qualifications
Experience: 10–12 years of overall professional experience in technical analysis, network risk/compliance, operations analysis, or technical reporting.
Certifications: CCNA / CCNP preferred.
Domain Expertise: Practical understanding of enterprise networking environments, with exposure to Cisco/Arista/Juniper enterprise routing, switching, security/firewalls, and wireless systems.
Core Responsibilities
Manage and track daily operational, compliance, and risk issues from identification through to closure.
Prepare and publish daily status reports covering:
Open issues, backlog, and aging metrics
Progress updates and remediation efforts
Identified risks, blockers, and compliance gaps
Ensure all updates and compliance logs are accurate, structured, and ready for internal/external audit and executive review.
Perform data validation and reconciliation across multiple network, security, and asset management management tools.
Analyze network compliance issues using data correlation and structured troubleshooting methods.
Coordinate with core technical and engineering teams to drive timely resolution of risk items and vulnerabilities.
Maintain clear, consistent, and audit-ready documentation of findings, actions, and remediation paths.
Daily Reporting (Key Requirement – MUST HAVE)
Own the end-to-end daily reporting process for the network compliance and risk domain.
Generate automated/semi-automated reports using Excel and dashboards, including:
Real-time issue status and posture
SLA tracking and risk aging analysis
Daily and weekly trend analysis on recurring network risks or gaps
Ensure reporting meets strict standards:
Consistent: Standardized daily output and formatting.
Accurate: Zero data gaps or cross-source mismatches.
Actionable: Clear highlighting of critical risks, escalation paths, and priority items.
Communicate updates to stakeholders and leadership in a clear, concise, and professional format.
Technical & Networking Skills
Network Infrastructure & Risk Awareness (Hands-On Understanding)
Solid foundational understanding of network architecture, topology, protocols, and connectivity principles.
Practical experience working with or analyzing configuration/status data from Cisco network infrastructure:
Routers & Switches: Core/Access switches, routing fundamentals.
Firewalls: Rule analysis, perimeter defense visibility, policy compliance.
Wireless: Enterprise wireless access points, controllers, and policy enforcement.
Ability to interpret network logs, audit trails, and security alerts to identify non-compliant configurations or operational risks (Note: Position is analytical/compliance-driven, not a full-time network engineering position).
Data Analysis & Automation
Advanced Excel / Data Handling: Expert knowledge of Pivot Tables, VLOOKUP/XLOOKUP, data modelling, array formulas, and structured formatting.
Scripting & Automation: Working knowledge of Python, PowerShell, or standard scripting tools to automate daily reporting, data extraction, and repetitive audit tasks.
Data Integration: Hands-on experience parsing, normalizing, and reconciling heterogeneous datasets, CSV exports, and API outputs from disparate network management and ticketing systems.
Soft Skills & Analytical Competencies
Analytical Skills
High capacity for identifying data inconsistencies across system reports and logically resolving root causes.
Structured problem-solving mindset capable of navigating incomplete, ambiguous, or conflicting data.
Focus on long-term root-cause analysis rather than surface-level status updates.
Automation & Process Improvement
Proactively identify repetitive operational or reporting tasks and implement automated workflows.
Build simple, resilient tools and scripts to enhance reporting speed, precision, and audit readiness.
Continuously refine compliance processes for speed, clarity, and scalability.
Soft Skills & Leadership
Strong ownership mindset—takes personal accountability for bringing issues to complete closure.
Proven ability to perform effectively in a high-pressure environment with tight daily reporting deadlines.
Excellent written and verbal communication skills; capable of explaining complex technical risk items to non-technical leadership.
Strong cross-functional coordination skills to work seamlessly across network engineering, cybersecurity, and audit teams.
Interested?
Please share your updated resume with [email protected]
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Skills Required
- Strong Excel and data-handling skills, including pivot tables, lookups, and structured worksheets
- Working knowledge of Python or scripting for report and task automation
- Experience handling multiple datasets, CSV files, and reports from different sources
- In-depth understanding of network architecture and connectivity
- Hands-on experience with routers, switches, and firewalls
- Ability to validate, reconcile, and resolve inconsistent or conflicting data
- Strong problem-solving, root-cause analysis, documentation, communication, ownership, and stakeholder coordination skills
- Willingness to work shifts from the Bangalore or Hyderabad office
New Era Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about New Era Technology and has not been reviewed or approved by New Era Technology.
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Leave & Time Off Breadth — Time off is positioned as generous, with multiple sources pointing to roughly four weeks of PTO up front or ~28–29 days including company holidays in some U.S. roles. Time away is also described as straightforward to use and sometimes viewed as a meaningful offset to weaker cash compensation.
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Strong & Reliable Incentives — Earnings upside appears stronger in certain sales and account roles where on‑target earnings can be attractive when performance is high. Variable pay can materially lift total compensation in these roles relative to positions with mostly fixed pay.
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Flexible Benefits — Flexible work arrangements such as remote and hybrid options are commonly highlighted as part of the overall rewards experience. Flexible Spending Accounts (e.g., medical, dependent care, commuter transit) are also referenced as available in at least some contexts.
New Era Technology Insights
What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe. New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government. Solutions and Services: • Collaboration & Unified Communications • Data Networking • Digital Transformation • SecureBlu Security Services • CloudBlu Cloud Services • Physical Security & Life Safety • Managed Services • Professional Services
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