Network Operations Analyst

Q-Tx LLC, based in Houston, Texas, is an independent commodities trading business, leveraging our passion for data, research, technology and trading expertise to deliver consistent and high-quality returns for our investors.

Q-Tx is affiliated with Qube Research and Technologies, a global quantitative and systematic investment manager.

The Network Operations team is part of QRT’s global infrastructure function and ensures the stability and reliability of the firm’s global network. The team provides 24/7 operational support, covering monitoring, incident triage, and troubleshooting across a diverse set of environments including low-latency trading, high-performance computing, and global WAN technologies. 

Your Future Role within QRT 

• Ensuring the smooth and efficient operation of the QRT Network in Trading, High Performance Compute, WAN, and other environments. 

• Using modern monitoring techniques and tooling to detect and react to incidents, ensuring a fast response within the target SLA. 

• Provide initial triage of incidents reported by internal teams or detected through monitoring tooling. 

• Support and assist SMEs and vendor support teams through deeper and high priority incidents through to resolution. 

• Owning end-to-end hardware failure process, collaborating with vendors to obtain replacement parts and put into operation. 

• Drive proactively detection of potential incidents using monitoring tooling and trend analysis. 

• Perform operational BAU changes during out of hours change windows such as, ACL updates, port configurations…etc 

• Reporting service outages to connectivity providers, working for fast resolution and post outage RFO reports. 

• Create and update documentation such as diagrams, knowledge articles, how-to guide…etc with aim to reduce time to resolve. 

• Review service performance for connectivity providers and vendors to find and improve sub-performing areas for improvement. 

• Running post incident reviews finding opportunities to improve the availability and reliability of our infrastructure. 

Your Present Skillset 

• CCNA Certified and/or Degree in relevant subject area at 2:1 or above. 

• 2-3 year’s experience in an operational support team 

• Experience using Cisco, Arista, Corvil products 

• Strong troubleshooting skills of network infrastructure and collaborating with vendor support teams when required to perform deep investigation. 

• Knowledge of network technologies (i.e. BGP, Multicast, TCP/IP, VXLAN, General Routing/Switching, etc.) 

• Prior usage of NMS tools (i.e. Solarwinds, Zabbix, Grafana, Prometheus, etc.) 

• Experience with analysis/troubleshooting tooling (i.e.  Wireshark, Splunk, PromQL., etc.) 

• Informed on industry trends and emerging technologies to ensure our automation and practices remains cutting-edge. 
• Experience of service management tooling (i.e. Jira, ServiceNow, etc.)