The Network Operations Analyst II performs specific assignments in support of higher-level technical Team Members or in structured situations such as field service. This position will monitor and identify problems, variances, and needs within given guidelines and report them appropriately. The Network Operations Analyst II collects, analyzes, interprets data, and summarizes data. The position will test and evaluate operation of equipment or process conditions applying established procedures and will undertake preparatory checks or maintenance. Network Operations Analyst II reports and repairs faults and escalates when necessary and will analyze and recommend improvements. They may also perform preventive maintenance, adjustments, or repairs.
This role will be onsite in Springfield MO, remote work is not an option
Responsibilities and Duties:
Contribute to reviewing existing operations in own area of work, and generate new ideas to assist in identifying continuous improvements.
Resolve queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring complex issues to others.
Act as a technical reference and escalation point for a team, resolving operational and nonstandard issues and providing advice and guidance on process and procedure, to support others in delivering their duties.
Provide operational support by performing prescribed continuous integration activities (sharing, testing and building). Act sometimes as first-line supervisor. Involves using existing systems and protocols.
Provide initial fault isolation and propose resolution for approval by more senior colleagues to limit and address issues promptly.
Support the performance of routine website/applications software tests.
Conduct routine operations in root cause analysis, including basic data analysis, preliminary issue investigation, and identification of underlying causes.
Implement disaster recovery and contingency plans to protect company data.
Monitor and identify software defects and suggest corrections for approval by more senior colleagues to maintain fully functioning applications software.
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Assist with simple operational tasks, incident logging, reporting, systems monitoring, and systems testing to support the day-to-day infrastructure and networks.
Skills:
Required:
Monitors computer networks.
Employs a systematic process for solving technical issues by identifying the problem and selecting an appropriate solution.
Determines and analyzes trends from data that is collected to assist in compiling reports that will help in decision-making.
Uses Internet Protocol (IP) addresses for packet communications via intranet and Internet.
Understands business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business.
Sets up and maintains operating systems.
Manages and administers wide area networks (WANs).
Manages and administers local area networks (LANs).
Identifies, defines, unifies, and coordinates the various processes and activities to integrate the project management activities into a cohesive plan.
Installs, sets up, configures, and manages software and environments.
Shifts into and out of a mental mindset associated with assessing the facts and circumstances of the current situation and/or environment, and makes the appropriate/innovative adjustments to thinking and work habits to thrive in any scenario.
Reviews and evaluates recommendations and requirements to develop appropriate plans or deliver actions required.
Demonstrates a change mindset as well as plans, executes and monitors activities during times of change whilst keeping performance levels up.
Expresses ideas, requests action, formulates plans, and policies by means of clear and effective verbal communications.
Provide after-hours operational support, including participation in an on-call rotation, as required to support IT operations.
Education: Associate's Degree or equivalent technical training/certification
Experience: Sound experience and understanding of straightforward procedures or systems (7 to 12 months)
Managerial Experience: Basic experience coordinating the work of others (4 to 6 months)
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [email protected] or call (800) 471-7431 option , and provide your requested accommodation, and position details.
Skills Required
- Associate's degree or equivalent technical training or certification
- 7 to 12 months of experience with straightforward procedures or systems
- 4 to 6 months of experience coordinating the work of others
- Monitor computer networks
- Systematically troubleshoot technical issues and select appropriate solutions
- Analyze data trends and compile decision-support reports
- Use IP addresses for intranet and Internet packet communications
- Set up and maintain operating systems
- Manage and administer WANs
- Manage and administer LANs
- Install, configure, and manage software and environments
- Provide after-hours operational support and participate in an on-call rotation
- Communicate ideas, requests, plans, and policies clearly and effectively
O’Reilly Auto Parts Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about O’Reilly Auto Parts and has not been reviewed or approved by O’Reilly Auto Parts.
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Equity Value & Accessibility — Equity-style upside is strengthened by an Employee Stock Purchase Plan that allows eligible full-time team members to buy ORLY shares via payroll deductions at a discount, improving access to ownership. This creates a tangible wealth-building lever that is positioned as stronger than many retail peers’ stock purchase offerings.
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Inclusive Benefits Coverage — Retirement access is broadened because both part-time and full-time team members are immediately eligible to enroll in the 401(k). Whole-person support also extends beyond full-time staff through O’Care Solutions, which is described as available to full- and part-time team members at no cost.
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Wellbeing & Lifestyle Benefits — Wellness and support benefits are expanded through the Live Life Well program, which can reduce medical premium share when specific health criteria are met. O’Care Solutions adds lifestyle and wellbeing coverage through counseling and practical supports like legal/financial consults and caregiving resources.
O’Reilly Auto Parts Insights
What We Do
O’Reilly Auto Parts started as a single store and has grown into a leading retailer in the automotive aftermarket industry with more than 6,100 locations and counting. With more than 94,000 team members, O’Reilly has expanded into 48 states, Puerto Rico, Mexico, and Canada. O’Reilly, headquartered in Springfield, Missouri, has a deep commitment to serving our customers, community, and our team members. Our culture values make O’Reilly the best place to work and grow! Whether you're interested in running a local store, managing a distribution center, or climbing the corporate ladder, O’Reilly has a career path in which you can truly thrive. Find out what it means to Live Green at our Fortune 500 Company and come work at the O! Mission: O'Reilly Automotive intends to be the dominant supplier of auto parts in our market areas by offering our retail customers, professional installers, and jobbers the best combination of price and quality provided with the highest possible service level.
