Network Operations Administrator

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [email protected] and every reasonable effort will be made to accommodate your needs in a timely manner.

Job SummaryResponsible for daily operation and administration of Network Infrastructure. Assists business units to accomplish objectives. Helps streamline user experience. Responsible to mentor / train employees in a Network Technician role. Some travel, mostly to branches in the MACU footprint may be necessary from time to time

Job Description

LOCATION

Mountain America Center - Hybrid:

9800 S Monroe St
Sandy, UT 84070

SCHEDULE

Full Time

You may be a great fit if you have:

• The ability to travel for 3-4 days at a time, to Southern Utah and Phoenix AZ, for example.
• Experience with Network rack installations, installing cabinets and running cables to endpoints.
• Moderate network experience with configurations and basic knowledge of how networks operate.

Trains / mentors employees in the Associate Network Operations Administrator role

·       Ensures all users to the credit union are configured correctly for their designated positions 

·       Works with vendors/carriers to ensure issues resolved in a timely manner  

·       Primary system administrator / owner for certain Network solutions

·       Works with Senior Network Operations Administrators and Network Engineers to develop increased Network knowledge / skill 

·       Builds and maintains relationships with other departments utilizing any Network solutions 

·       Builds and maintains relationships with other IT departments  

·       Ensures Network related incidents and service requests are handled in a timely manner 

·       Assists with staging and configuration of Network equipment, including but not limited to Firewalls, Switches, Routers, SDWAN, etc. 

·       Assists with configuration of Network monitoring and management tools 

·       Assists with Network equipment upgrades to resolve caveats and security vulnerabilities 

·       Creates documentation for Network related systems 

·       Consistently meets the needs of the end user in a quality and professional manner. 

·       Participates in on call rotation

·       Occasional travel to locations to troubleshoot network systems

·       Other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES 

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. 

Experience 

·       3+ years of experience in a technology support role (could gain simultaneously with hands-on experience)

·       4+ years of hands-on Network experience, preferably with Cisco and/or Silverpeak platforms, providing front line technology support with excellent customer service soft skills.

·       A basic understanding of network essentials including IP addressing, the function of network switching and routing.

·       Understands basic network troubleshooting methodologies such as ping and traceroute.

·       Understanding and familiarity with the Cisco CLI used to configure routers and switches preferred

Education

·       High School diploma

·       Equivalent to a two-year college degree or completion of a specialized course of study preferred

Licenses, Certificates, Registrations

Network+, A+ or CCNA certification preferred

Computer/Office Equipment Skills

·       Intermediate skills in Microsoft Office including Outlook, Word, PowerPoint, and Excel.

·       Proficiency with Microsoft Visio preferred 

·       Basic understanding of Microsoft products such as Active Directory and MS Exchange.

Managerial Responsibility

Has no supervisory/managerial responsibilities – however is expected to train/mentor/oversee the work of Associate Network Operations Administrators

Other Skills and Abilities

Excellent communication, positive attitude, desire to learn and grow

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

·       Ability to talk, sit, and hear consistently

·       Ability to use hands to handle or reach frequently

Travel

Some travel, mostly to branches in the MACU footprint may be necessary from time to time

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

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Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.