Please reference the schedule and minimum qualifications listed below before applying.
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Job SummaryResponsible for daily operation and administration of Network Infrastructure. Assists business units to accomplish objectives. Helps streamline user experience. Responsible to mentor / train employees in a Network Technician role. Some travel, mostly to branches in the MACU footprint may be necessary from time to time
Job Description
LOCATION
Mountain America Center - Hybrid:
9800 S Monroe St
Sandy, UT 84070
SCHEDULE
Full Time
Trains / mentors employees in the Associate Network Operations Administrator role
· Ensures all users to the credit union are configured correctly for their designated positions
· Works with vendors/carriers to ensure issues resolved in a timely manner
· Primary system administrator / owner for certain Network solutions
· Works with Senior Network Operations Administrators and Network Engineers to develop increased Network knowledge / skill
· Builds and maintains relationships with other departments utilizing any Network solutions
· Builds and maintains relationships with other IT departments
· Ensures Network related incidents and service requests are handled in a timely manner
· Assists with staging and configuration of Network equipment, including but not limited to Firewalls, Switches, Routers, SDWAN, etc.
· Assists with configuration of Network monitoring and management tools
· Assists with Network equipment upgrades to resolve caveats and security vulnerabilities
· Creates documentation for Network related systems
· Consistently meets the needs of the end user in a quality and professional manner.
· Participates in on call rotation
· Occasional travel to locations to troubleshoot network systems
· Other duties as assigned
KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience
· 3+ years of experience in a technology support role (could gain simultaneously with hands-on experience)
· 4+ years of hands-on Network experience, preferably with Cisco and/or Silverpeak platforms, providing front line technology support with excellent customer service soft skills.
· A basic understanding of network essentials including IP addressing, the function of network switching and routing.
· Understands basic network troubleshooting methodologies such as ping and traceroute.
· Understanding and familiarity with the Cisco CLI used to configure routers and switches preferred
Education
· High School diploma
· Equivalent to a two-year college degree or completion of a specialized course of study preferred
Licenses, Certificates, Registrations
Network+, A+ or CCNA certification preferred
Computer/Office Equipment Skills
· Intermediate skills in Microsoft Office including Outlook, Word, PowerPoint, and Excel.
· Proficiency with Microsoft Visio preferred
· Basic understanding of Microsoft products such as Active Directory and MS Exchange.
Managerial Responsibility
Has no supervisory/managerial responsibilities – however is expected to train/mentor/oversee the work of Associate Network Operations Administrators
Other Skills and Abilities
Excellent communication, positive attitude, desire to learn and grow
PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
· Ability to talk, sit, and hear consistently
· Ability to use hands to handle or reach frequently
Travel
Some travel, mostly to branches in the MACU footprint may be necessary from time to time
***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***
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Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
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What We Do
It may be our story, but it's all about you.
Mountain America Credit Union first opened its doors in the 1930s with a commitment to guiding our members to achieve their financial dreams.
Today, our essence—guidance—remains the focal point of our identity. It’s a purpose-driven identity to ensure that everything we do moves you safely along your journey.
Call it a path, a trail, or simply a way through. Sometimes it's arrow straight. Other times it has unexpected twists and turns that require knowledge of the road ahead. From wherever you are to where you see yourself going, there is a clear way forward. It's life's financial journey, and we're here to guide you every step of the way.
As your financial partner, we'll help outfit you with the tools for the journey ahead—like convenient, flexible products and services designed around how you really live, as well as sound, timely advice to help steer you around any obstacles.
This is your journey.
Let's begin together, right here.
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