Network Monitoring and Observability Tools Specialist

Network Monitoring and Observability Tools Specialist

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:

• We are looking for a talented and passionate Network Monitoring and Automation tools expert
• You will be helping us achieve the goal by designing and implementing Network Monitoring and Automation solutions
• Enable proactive and efficient monitoring, alerting, and troubleshooting of complex network infrastructure.

About the Team :

Team provide solutions and services that help our clients grow, compete, and optimize their business. Our Enterprise Monitoring and Observability team is on a mission to reduce the total number of outages and the mean time to resolution (MTTR) across the enterprise.

What you will be doing:

• Perform administration support for the various network monitoring systems and our automated services, to remediate issues within the applications/services.
• Partner with support teams to ensure the proper monitoring of systems. Perform vendor engagement activities to work in collaboration with vendor support to resolve application issues.
• Own the ticket flow administration activities for assigning team resources to new ticket requests and to stay on top of the status of ticket work to prevent past due tickets.
• Perform vulnerability remediations and Create technical documentation of solutions. Maintain Service Now Dashboards for ticket status reviews. Manage and maintain OS level patching schedules.
• Prepare applications and systems for OS level patching and perform the application and system functionality validations after patches have been applied.
• Will be working in 2 PM to 11 PM IST Shifts

What you bring:

• 3 to 6 Years of strong knowledge in monitoring solutions for network monitoring.
• Broad knowledge of networking and computing technologies and platforms.
• Solid grasp of ITSM concepts, framework, and information technology operations.
• Excellent analytical and problem-solving skills.
• Broad knowledge of new technologies and industry trends.
• Excellent verbal and written communication skills with Efficient organizational skills.

What we offer you: 

• A range of benefits designed to help support your lifestyle and wellbeing.
• A multi-faceted job with a broad spectrum of responsibilities
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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