Network Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Network Manager

Overview
As a Cross-Border Services (XBS) Network Manager, you will be responsible for managing relationships with existing payout partners across the Americas and the Caribbean. Acting as a subject matter expert (SME) for your assigned markets, you will ensure a best-in-class service experience for our clients. You will also play a key role in expanding our reach by enhancing product offerings and capabilities with current partners, while managing a pipeline of prospective partners—from initial outreach through onboarding and ongoing optimization. Your efforts will focus on improving service quality, reducing costs, and identifying new business opportunities.
Responsibilities:
• Support the execution of the XBS partnerships global strategy to deliver a best-in-class payout proposition including bank transfers, cash payouts and wallet payouts in designated region,
• Manage overall relationships with existing payout partners on assigned markets, acting as the main point of contact between the partners and Mastercard’s diverse XBS teams to facilitate business,
• Support the creation and execution of a pipeline of new partners/products to improve Mastercard’s XBS proposition,
• Act as a SME for assigned markets identifying risks and business opportunities and sharing with the team market practices and trends,
• Support the regional teams to increase revenue and volume of payments into the assigned region,
• Increase Mastercard’s profitability through pricing negotiations and by proposing process efficiencies that help reduce costs,
• Act as main escalation point for resolution of issues from our partners affecting Mastercard and our clients,
• Ensure compliance with regulations and internal policies in all aspects and phases of our partner relationships.
All About You:
• Demonstrated ability to take accountability and drive to desired results with aptitude and passion,
• Demonstrated business development and negotiation skills,
• Demonstrated experience on managing multiple projects in parallel, competing for resources and prioritization,
• Demonstrated experience on the payments business,
• You are motivated by a fast-paced environment where you would be a subject matter expert, a connector, and a leader with a reputation for impact,
• Results driven, solutions focused, with strong business acumen and sense of urgency,
• Fluent in English and Spanish; Portuguese is a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.