Navixus | Tech Mahindra

Network Lead

Posted 3 Hours Ago

Be an Early Applicant

Pune, Maharashtra, IND

Hybrid

Senior level

Artificial Intelligence • Natural Language Processing • Professional Services • Analytics • Consulting • Conversational AI • Generative AI

Navixus provides strategy, consulting and leading-edge technologies to make the most of every customer touchpoint.

The Role

Provide L3 support for Cisco Unified Communications (CUCM, CUC, UCCX, IM&P). Troubleshoot SIP, H.323, MGCP, SCCP. Define voice QoS, design dial plans and call routing, document solutions, collaborate cross-functionally, and mentor junior engineers.

Summary Generated by Built In

Job Summary

Job Title: Senior Network Engineer Cisco Unified Communications
Location: TechM Pune Hinjewadi DOM
Years of Experience: 10 15 Years
Job Summary:

We are seeking a highly skilled Senior Network Engineer with extensive experience in providing L3 level support for Cisco Unified Communications platforms, including CUCM, CUC, UCCX, and IM&P. The ideal candidate will possess a deep understanding of IPT related issues and be adept at troubleshooting complex problems related to SIP, H.323, MGCP, and SCCP protocols. This role requires a proactive approach to defining voice related QoS policies, dial plans, and call routing to ensure optimal performance and reliability of our communication systems.
Responsibilities:

Provide L3 level support for Cisco Unified Communications platforms, ensuring high availability and performance.
Troubleshoot and resolve complex IPT related issues, including but not limited to SIP, H.323, MGCP, and SCCP.
Define and implement voice related QoS policies to enhance call quality and system performance.
Design and manage dial plans and call routing strategies to optimize communication flow.
Collaborate with cross functional teams to identify and address network related challenges.
Document troubleshooting processes, solutions, and best practices for future reference.
Stay updated with the latest trends and technologies in Unified Communications and network engineering.
Provide mentorship and guidance to junior engineers and team members.

Mandatory Skills:

Proven experience in L3 level support for Cisco Unified Communications platforms (CUCM, CUC, UCCX, IM&P).
Strong troubleshooting skills in IPT related issues (SIP, H.323, MGCP, SCCP).
Expertise in defining and implementing voice related QoS policies.
Experience in designing dial plans and call routing strategies.
Solid understanding of network operations and management.

Preferred Skills:

Certifications such as CCNP Collaboration or CCIE Collaboration.
Experience with other Unified Communications tools and platforms.
Knowledge of network security principles and practices.
Familiarity with cloud based communication solutions.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.
10 15 years of relevant experience in network engineering and support.
Strong analytical and problem solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team in a fast paced environment.

If you are a dedicated professional with a passion for network engineering and Unified Communications, we encourage you to apply for this exciting opportunity.

Skills Required

L3 level support experience for Cisco Unified Communications platforms (CUCM, CUC, UCCX, IM&P)
Troubleshooting IPT related issues, including SIP, H.323, MGCP, SCCP
Define and implement voice QoS policies
Design dial plans and call routing strategies
Solid understanding of network operations and management
Bachelor's degree in Computer Science, Information Technology, or related field
10-15 years of relevant network engineering and support experience
Strong analytical and problem solving skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team in a fast paced environment
Certifications such as CCNP Collaboration or CCIE Collaboration
Experience with other Unified Communications tools and platforms
Knowledge of network security principles and practices
Familiarity with cloud-based communication solutions

What the Team is Saying

Navixus | Tech Mahindra Compensation & Benefits Highlights

Healthcare Strength — Offerings include medical, dental, vision, mental‑health benefits, FSA, wellness programs, and pet insurance. Corporate materials also describe health and accident insurance and maternity/parental coverage for permanent employees, reinforcing comprehensive protection.
Flexible Benefits — Work models include hybrid/remote options, flexible schedules, and a remote‑work program. A home‑office stipend and related setup support are listed for eligible roles.
Leave & Time Off Breadth — Paid holidays, PTO/sick time, and floating holidays are explicitly included. Parental and family leave, bereavement, and volunteer time are also highlighted in public materials.

Learn more about Navixus | Tech Mahindra's Compensation & Benefits →

Navixus | Tech Mahindra Insights

What's It Like to Work at Navixus | Tech Mahindra? Navixus | Tech Mahindra Culture & Values Navixus | Tech Mahindra Career Growth & Development What's the Work-Life Balance Like at Navixus | Tech Mahindra? Navixus | Tech Mahindra Leadership & Management Navixus | Tech Mahindra Company Growth, Stability & Outlook

View all jobs at Navixus | Tech Mahindra

View Navixus | Tech Mahindra Profile

Report Job

Am I A Good Fit?

beta

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

Englewood, CO

830 Employees

Year Founded: 2009

What We Do

At Navixus, we’re reinventing the customer experience (CX). We help enterprise-level companies solve the most complex CX and contact center problems. We equip our Clients with the strategies, technologies, cross-platform analytics and out of the box, fresh ideas so they can provide their customers with world-class service experiences, and interact across multiple channels.

Why Work With Us

At Navixus you have an opportunity to positively impact the way our clients engage with their customers which in turn improves their customer experience and business outcomes. If you are looking to grow your career, learn more, develop new skills, and work in a highly collaborative environment then you’ve come to the right place.