Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
To complement our rapid growth, we are actively sourcing for a Network Engineer to operate in a 24/7 Software-as-a-Service (SaaS) environment maintaining IP Networking components in a production setting.
In this role you will:
- Participate in projects for new Network Product offerings and Network Operation improvements
- Integrate business partners and acquisitions into a supportable design
- Review and analyze history of network related incidents and perform preventive measures
- Troubleshoot network related issues and communicate with customers
- Assist in managing network service providers and equipment
- Provide capacity analysis and planning
- Assist customers and field personnel in network activations for customers
Key Responsibilities
- Initiate multiple projects for new Network Product offerings for customers and Network Operation improvements
- Partner closely with Network Architects and Engineers to improve WAN network connectivity
- Partner with internal business units to best understand the organization's needs and continuously improve and apply standards for operational excellence
- Review, analyze and execute network change requests
- Occasionally interact with external customers to ensure smooth network activations and to troubleshoot any network connectivity related issues
Requirements:
- 3-5 years of experience in Medium to large networks, IP Routing, Switching, and Security principles.
- Demonstrate knowledge of platform operating systems (router platforms, LAN, WAN, and router protocols) MPLS, OSPF, and BGP, and how they interact with the network
- Demonstrate knowledge of real-time traffic queuing and prioritizing on LAN and WAN networks
- Demonstrated operational success with an exceptionally strong data-driven analytical approach towards solving complex challenges
- Experience with implementations of solutions involving large data centers, inter-business routing plans, site2site IPSEC VPNs, FWs and MPLS VPNs.
- Hands-on skills for Cisco IOS-XE is required and Cisco IOS-XR and Nexus OS preferred, connect lab equipment, proof of concept; Documenting solutions with diagrams and proper description is required
- Knowledge and experience in Cisco Nexus 7k, ASR 1000 and 9000 Routers, SSL-VPN.
- Excellent communications, both oral and written
Preferred Qualifications:
- Telecommunications experience - VoIP, RTP, SIP peering/trunking and SBC is a huge plus
- Experience with incident response, information assurance, computer security best practices, system hardening, vulnerability management, antivirus, SIEM, firewalls, IPS/IDS monitoring, and techniques for analyzing TCP/IP network traffic and event logs
- Knowledge of Linux network functions; Saas/Cloud-based software environment a plus
- Knowledge and experience in Cisco ACI
- Knowledge on AWS and GCP Cloud platforms
Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills Required
- 3-5 years of experience in medium to large networks, IP routing, switching, and security principles.
- Knowledge of router platforms, LAN/WAN, MPLS, OSPF, and BGP and how they interact with the network.
- Knowledge of real-time traffic queuing and prioritizing on LAN and WAN networks.
- Demonstrated operational success using a data-driven analytical approach to solve complex challenges.
- Experience implementing solutions for large data centers, inter-business routing plans, site-to-site IPsec VPNs, firewalls, and MPLS VPNs.
- Hands-on skills with Cisco IOS-XE; ability to connect lab equipment, run proofs of concept, and document solutions with diagrams and descriptions.
- Knowledge and experience with Cisco Nexus 7000, ASR1000 and ASR9000 routers, and SSL-VPN.
- Excellent oral and written communication skills.
- Telecommunications experience: VoIP, RTP, SIP peering/trunking and SBC.
- Experience with incident response, information assurance, security best practices, system hardening, vulnerability management, antivirus, SIEM, firewalls, IPS/IDS, and analyzing TCP/IP network traffic and logs.
- Knowledge of Linux network functions and experience in SaaS/Cloud-based software environments.
- Knowledge and experience in Cisco ACI.
- Knowledge of AWS and GCP cloud platforms.
Five9 Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Five9 and has not been reviewed or approved by Five9.
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Healthcare Strength — Employer-paid employee premiums, multiple plan options, and broad coverage across medical, dental, vision, disability, FSAs, and EAP are emphasized as core elements of the package. These features position healthcare as a standout component of total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are highlighted as meaningful parts of total compensation. Feedback suggests these stock components can materially enhance overall pay when company performance is favorable.
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Fair & Transparent Compensation — Public job postings include salary ranges and company materials describe formal peer benchmarking of pay. These practices indicate structure and visibility around compensation decisions.
Five9 Insights
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
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