Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and efficacy guidelines. With offices in Caguas, Puerto Rico, and Boston, United States, we serve life sciences clients in six global markets: United States, Puerto Rico, Dominican Republic, Mexico, Germany, Canada, and South America.
Responsibilities:
Design, implement, and maintain local and wide-area networks (LAN/WAN) to support operational and production needs in FDA-regulated environments.
Monitor and troubleshoot network performance, security, and connectivity issues to ensure minimal downtime.
Collaborate with IT, engineering, and project teams to support system integration, validation, and compliance requirements.
Implement network security measures, including firewalls, VPNs, and access controls, to protect sensitive data.
Maintain accurate documentation of network architecture, configurations, changes, and incident reports.
Support audits, inspections, and regulatory compliance requirements related to IT infrastructure.
Recommend and implement improvements to optimize network performance and reliability.
Qualifications / Requirements / Knowledge / Education / Skills:
Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related field.
Minimum of 5–10 years’ experience in network engineering, IT infrastructure, or system administration, preferably in regulated or life sciences environments.
Strong knowledge of network protocols, switches, routers, firewalls, and wireless technologies.
Understanding of regulatory requirements, data integrity, and compliance (GxP, FDA 21 CFR Part 11) is a plus.
Proficiency in English; additional language skills are a plus.
Experience with network monitoring tools, VPNs, and cybersecurity best practices.
Excellent analytical, problem-solving, and communication skills.
Ability to work collaboratively across IT, engineering, and operational teams.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Network Engineering, or related field
- 5-10 years' experience in network engineering, IT infrastructure, or system administration
- Strong knowledge of network protocols, switches, routers, firewalls, and wireless technologies
- Experience with network monitoring tools, VPNs, and cybersecurity best practices
- Proficiency in English
- Understanding of regulatory requirements, data integrity, and compliance (GxP, FDA 21 CFR Part 11)
- Excellent analytical, problem-solving, and communication skills
- Ability to work collaboratively across IT, engineering, and operational teams
What We Do
MENTOR Technical Group is a team of highly educated, superior trained, and dedicated professionals with expertise and experience to provide a complete portfolio of technical support and solutions for the FDA-regulated industry. MENTOR Technical Group delivers solutions with a flexible cost-effective approach to meet your company’s needs. Our purpose is to help you bridge the gap between your business strategies and results, by balancing three major aspects: People, Regulatory and Compliance, and Technology. MENTOR Technical Group’s objective is to deliver reliable tailored solutions—from consultation to becoming part of your staff. This proximity helps us develop customized frameworks to help you unlock the hidden value in your plants, facilities, equipment, and staff, while optimally integrating resources, regulations, and technology. MENTOR Technical Group’s commitment begins by getting involved from the conceptual phase up to the implementation phase of your projects. Our management staff has unparalleled experience in both the operating and consulting industries. We have over 200 technical staff members, which allows for efficient project execution. At MENTOR Technical Group, we deliver on our commitments—every time, on time. Our enthusiastic highly skilled workforce consistently meets or exceeds client expectations. We don’t just perform for our clients; we work with integrity. Our professional staff takes pride in their work and acts with a sense of ownership.
