What success looks like in this role:
- Perform fault isolation and resolution in a methodical and thorough manner in accordance with SLA.
- Remotely support customers and/or onsite technicians test and turn-ups of WAN and LAN equipment.
- Configuration management of Local Area Networks (LANs), Wide Area Networks (WANs), Wireless LANs, network segments, security devices and Internet and Intranet systems to ensure operability.
- Perform network maintenance and system upgrades including patches, hot fixes, and security configuration.
- Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, routers, switches, WLAN controllers.
- Maintain, monitor, and troubleshoot within the roles of Incident Management (Return-to-Service), Problem Management (Reason for Outage) and Change management.
- Work with the engineering department to develop customer and device specific knowledge base.
- Plan and implement network changes as per the ITIL change management process.
- Meet or exceed customer SLA or OLA metrics.
- Work with third party vendors to remediate and resolve customer issues.
You will be successful in this role if you have:
- Minimum 4 years of technology experience in a networking environment.
- ITIL foundation knowledge and certification.
- Hands-on experience in working with the following:
- Cisco routers, Catalyst switches, Nexus switches, Cisco APs, WLCs & Meraki devices
- HP Aruba switches, APs & WLCs
- Cisco ISE, Cisco DNAC, ACI
- SD WAN – Aruba Silver peak, Cisco Meraki
- Good level of understanding on the virtualization concepts.
- Knowledge of Public Clouds like Azure, AWS, Google
- Knowledge of Infoblox IPAM and DHCP
- Automate tasks and monitor their effectiveness.
- Hand-on experience with routers, switches, Access points and wireless controllers. (Cisco, Aruba, and Meraki)
- Professional level certification in one or more fields. (Cisco- CCNA, CCNP, SISE; HPE Aruba – Aruba Networking Certified Associate, Aruba Networking Certified Professional, Aruba Networking Certified SD-WAN Deployment Professional [ACSDP])
- Proficient with standard troubleshooting practices and methodologies.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
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Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial
