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Job Title: Infrastructure Engineer (Networks)
Contract: Permanent
Working Hours: Full-time, 35 hours per week (The team offers support 07:00-18:00 and you will be working on a rotational basis. Occasional out of hours work will be required, this will be paid or time off in lieu. Occasional travel to other sites will be required)
Salary: £65000 - £75000 depending on experience
Location: London Docklands (Hybrid). Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.
The Financial Ombudsman Service has been resolving customer complaints since 2001. Our service is free for consumers to use and over 1 million people contact us every year.
The last few years have seen the Financial Ombudsman Service embark on an organisation-wide transformation journey. With the customer at the heart of everything we do, we have already delivered significant improvements in the service we offer and 2025 will see us continue with our ambitious transformation agenda.
Our IT and Transformation teams and their work are closely aligned. Last year we welcomed our new CTO and this year will see him launch the new IT strategy for the department. With the move to cloud computing in 2023 and the ever-changing technology landscape, it is a very exciting time to be joining the Technology team here at the Financial Ombudsman Service.
Using a cloud first approach, our Infrastructure department provides the foundation for all of our IT and communication services. As an experienced Network Engineer, you’ll be responsible for maintaining the stability and performance of our core modern enterprise infrastructure and systems. You will help deliver ongoing service improvements and contribute to the implementation of projects, ensuring that current and future requirements are met.
If you are looking for a network engineering role that offers continuous learning, training and certification, hands on experience with the opportunity to drive innovation, automation and service improvements, then this could be a great fit for you.
Key Responsibilities
Ensuring the smooth operation and continuous improvement of our systems, you’ll be one of the go-to engineers for Cisco SD WAN and routing and switching, taking ownership of the way escalated technical problems are dealt with.
As a strong communicator you will build relationships with other teams and users to understand the requirements and improvements that can be made.
You’ll be writing and maintaining design, installation and configuration documentation.
You’ll take ownership of new technical developments in your area and you will be responsible for meeting SLA’s around day-to-day support.
Minimum Criteria
Strong communication skills– you’ll have worked in a stakeholder facing environment and you will able to evidence comfortably working and communicating highly technical terms to a range of stakeholders from a diverse user base.
Experience working in a technical team where you’ve been resolving technical problems and delivering upgrades and improvements.
Experienced in defining technical solutions to meet requirements – you’ll have carried out implementation and detailed level support work.
You will be an experienced network engineer with the ability to deliver a mixture of implementation, maintenance and operational support. You will have a good level of experience in these systems/technologies:
Experience in: Cisco routers, switches (including Cisco Nexus and Catalyst). Cisco SD-WAN (Viptela) Cisco Wireless. Cisco Secure Client (including AnyConnect) security solution, including supplicant & VPN client software and ASAv headends
Microsoft Azure IaaS
IP routing technologies for Campus and Data Centre (OSPF, MP-BGP)
Overlay & VPN Technologies (VXLAN, IPSec, MPLS)
Network Access Control systems (Cisco ISE) and 802.1x
F5 BIG-IP Application Delivery Control & BIG-IQ (LTM/GTM)
Checkpoint (Firewall, Application control, IPS)
Palo Alto Networks firewalls (PAN-OS & Panorama)
Quality of Service
Solarwinds Orion NPM, APM, Netflow & NCM
In addition, it would be highly desirable if candidates are studying towards or are qualified with Cisco CCNP or CCIE, as well as some experience in Infrastructure as Code methodologies and tooling.
Why Financial Ombudsman Service?
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
Employee Assistance Programme
Extensive opportunities for personal and career development
Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London
Extensive Well-being resources including on-site therapists (London office only)
Beautiful and bright London office looking over the Thames and near to mainline stations
Our Coventry office is 2 minutes’ walk from the main station
Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!
How do I apply?
Please upload an up to date CV, ensuring you are highlighting the keys skills/ tools and technologies as per our minimum criteria
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now.
A full job profile is available on request and will be provided to candidates shortlisted.
We’re proud to be an inclusive employer
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.
We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email [email protected] and let us know your preferred method of contact.
Find out more
Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!
LinkedIn: https://www.linkedin.com/company/financial-ombudsman-service
Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us
Thank you for your interest in working with us, we wish you good luck with your application
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What We Do
We’ve been sorting out complaints between financial businesses and their customers since we were set up by Parliament in 2001. Our service is free for consumers, and every year well over 1 million people contact us with queries and complaints about all kinds of financial products and services, for example:
o bank accounts, payments and cards
o payment protection insurance (PPI)
o home, car, travel and other types of insurance
o loans and other credit, like car finance
o debt collection and repayment problems
o mortgages
o financial advice, investments and pensions
If a financial business and a consumer can’t resolve a complaint themselves, we’ll investigate and give an unbiased answer about what has happened. If we decide someone has been treated unfairly, we’ll use our legal powers to put things right.
When we decide a financial business has behaved unfairly, we tell them what they should do to put things right. And when we don’t uphold a complaint, we help give people a better understanding of why a business has acted in the way they have. Our work is often challenging, but it makes a real difference to people’s lives.
Working for us means you’ll get the satisfaction of helping others, and helping to make the financial sector fairer. Our staff tell us that they’re proud of the work they do, helping to put things right. What we do here makes a positive difference every day. Find out more about what we do, what it's like to work here and the roles we offer on our career pages, or by visiting our website
