Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.
Great Benefits
Medical
Dental
Vision
401K with a match
28 paid days off including company holidays
5 different Flexible Spending account options
SUMMARY: The Jr Network Engineer is responsible for the delivery of high-quality IT technical professional services to our clientele. These services may include consulting, on-site or remote troubleshooting, and support for clients with various network technologies, installation and integration, migration services. The Systems Engineer must demonstrate superior proficiency in the performance of these services. Dedication to quality and customer satisfaction are critical success factors for this position.
PRIMARY DUTIES include but are not limited to:
- Customer Satisfaction through the delivery of world class Support Services.
- Optimizing productivity while assigned to customer tickets or projects.
- Ability to prioritize work through ticket and project status.
- Problem-solving and resolution of network issues and escalating where appropriate.
- Ticket Quality Control and Ticket Management.
- Customer Service including phone, video, and email communication.
- Occasional on-site to nearby customers (less than 5%).
- Occasional on-call responsibility/rotation.
- Participation in process improvement initiatives.
- Documentation skills for customer environments.
COMPETENCIES:
- Outstanding capabilities to troubleshoot and correct network issues.
- Strong broad-based knowledge of Network hardware, Operating systems (client and server), networking products, connectivity, and cabling.
- Ability to communicate effectively and professionally with all customer contacts.
- Ability to provide clear written communication for ticket/project updates.
- Clear written communication to maintain organization and control over all information related to customer tickets and assignments.
- Excellent verbal skills for customer interaction.
- Excellent documentation skills.
- Dedicated to always providing exceptional customer service.
- Proficiency in all aspects of the core technical requirements.
- Strong team collaboration skills.
REQUIRED EXPERIENCE REQUIRED:
- 3-5 years’ experience as a Network Engineer.
- Troubleshoot, Analyze, and configure LANs, WANs, and wireless networks, including routers, switches, firewalls, VPNs, and access points in a variety of models and vendors.
- Proven experience with network capacity planning, network security principles, and general maintenance best practices.
- Participate in planning and execution of new and existing equipment hardware and firmware upgrades.
- Working technical knowledge of current network hardware, protocols, and internet standards, including routers, switches (layer 2/3), firewalls, remote access, MFA, DNS, BGP, OSPF, EIGRP, VLAN, and QoS.
- Strong background with Cisco (ASA and Meraki), Fortinet, and Sonic Wall.
- Excellent hardware troubleshooting experience.
- Fundamental knowledge of Network relationship to cyber security principles and practices.
PREFERRED CERTIFICATIONS/Skills:
- Cisco CCNA preferred
- Experience with multiple network technology stacks. (Solar Winds and Auvik)
- Knowledge and experience in network virtualization technologies. (Azure and AWS)
- Experience in MSPs with tools such as ConnectWise or ITGlue is a bonus.
- Knowledge of VOIP systems is a bonus.
EXPECTED HOURS OF WORK: Full-time position working 40 hours per week. Overtime hours may be required.
TRAVEL: Travel is required, but only occasionally, and is less than 10%.
LANGUAGE SKILLS: English
This role offers full remote flexibility and a compensation of $35/hr.
Below is the pay range of this position for considered candidates based on qualifications and experience.
Pay Range
$30—$35 USD
New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
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What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe.
New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government.
Solutions and Services:
• Collaboration & Unified Communications
• Data Networking
• Digital Transformation
• SecureBlu Security Services
• CloudBlu Cloud Services
• Physical Security & Life Safety
• Managed Services
• Professional Services
