Network Engineer

Language: 

-Must to have: English (Business Level) 

-Nice to have: Japanese

Technical Skills: 

-Must to have: TCP/IP protocol, Network equipment (Firewall, Router, Switch, AccessPoint etc.)

-Nice to have: Windows OS(Client, Server), Windows Network System(Active Directory), Virtualization Software(VMware, Hyper-V), Cloud Server(Azure, AWS) 

Communication Skills

-Develop and maintain relationship with customers by collaborating with sales team.

-Create partnership with our partner (Network/Server solution vendor) to complete

  Implement/migration projects.

This position is responsible for completing projects related to network and/or server system implement/migration.

 Phase 1: Meeting with customers to clarify customer’s requirements.

 Phase 2: Design and select best solutions that meet customer’s requirements.

 Phase 3: Configuration and installation (On-site).

-Have meetings with customers, vendors and sales team to design best solutions so that sales team create proposal and quotations.

-Create configurations on Firewall, Router, Switch, Access Point.

-Visit customer’s sites to install network equipment.

-Escalate issues to next level of support and/or vendors in timely manner.

-Provide Tier 1 or Tier 2 end user support or trouble shooting by isolating problems on emails and phones.

-Communicate with manufactures to coordinate hardware repairs.

-Visit customer’s site to solve problems.

-Perform PC kitting and software/driver installation work.

-Update firmware/software version up on network equipment and/or servers.

-Maintain customer records, using automated systems.

-Have meetings with a supervisor in a timely manner to report daily activities.

- Collaboration skills with colleagues, our business partners and customers. 

- Strong will to improve skills, to experience new challenges and to contribute to customers.

Benefits

·       Medical, Dental and Vision Coverage

·       Basic Life Insurance and AD&D

·       Short-Term and Long-Term Disability Insurance

·       Flexible Spending Account (FSA)

·       401(k) with company match

·       Paid Time Off (PTO): Vacation, sick, and floating holidays; plus 13 paid holidays

·       Tuition Reimbursement Program

·       Gym Reimbursement Program

·       Employee Assistance Program (EAP)

·       Wellbeing Solutions Program 

KDDI America, headquartered in New York, is the US presence of Japan's KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services. KDDI America was established in 1989 and started as a telecommunications business supporting Japanese multinationals. We have now evolved into a company that provides networks, data centers, system integration, as well as managed service solutions across all industries. Our ability to customize solutions in a major city offering scalability and service that are unparalleled set KDDI America apart from the competition. We provide Ethernet network uptimes of more than 99.999% between regions and guaranteed high performance no matter where.

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