The Role
Manage and support network infrastructure, including routers, switches, firewalls, VPNs, load balancers, and QoS. Install and configure network devices, perform maintenance and upgrades, monitor performance, plan capacity, and enforce change-management and security policies. Provide technical support within SLA requirements, collaborate with security teams, maintain PCI compliance, and support Windows Server and related systems. The role is remote but requires Dallas-area residence and onsite customer visits as needed, along with flexible shift availability.
Summary Generated by Built In
About Guide IT
GuideIT is a US based technology services company focused on providing value to its customers through technology alignment and optimization. We are currently looking for a Network Engineer to join our team.
We are seeking a highly skilled and motivated Network Engineer with a strong background in network infrastructure, system administration, and cloud technologies. The ideal candidate will have deep expertise in routers, switches, and firewalls (Cisco, Meraki, Palo Alto) and a solid understanding of routing, switching concepts, firewall policies, and VPN configurations (site-to-site and client-based). In addition to networking skills, proficiency in Windows Server management is required, with experience in Linux and Office 365/messaging systems being highly desirable. Cloud experience, particularly with AWS and Azure, is preferred.
Primary duties
More about GuideIT
Headquartered in Plano, Texas, our services and solutions are designed to align technology with business outcomes, maximize value through cost management, and allow rapid, proactive response to change. At GuideIT, we are looking for candidates that have a high level of integrity and thrive in a team environment centered on mutual trust and respect. Our team members are results oriented and highly adaptable. In addition to a dynamic environment, GuideIT offers competitive pay, performance-based bonuses, 401K, health, dental and vision insurance coverage, paid holidays and paid time off.
GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.
GuideIT is a US based technology services company focused on providing value to its customers through technology alignment and optimization. We are currently looking for a Network Engineer to join our team.
We are seeking a highly skilled and motivated Network Engineer with a strong background in network infrastructure, system administration, and cloud technologies. The ideal candidate will have deep expertise in routers, switches, and firewalls (Cisco, Meraki, Palo Alto) and a solid understanding of routing, switching concepts, firewall policies, and VPN configurations (site-to-site and client-based). In addition to networking skills, proficiency in Windows Server management is required, with experience in Linux and Office 365/messaging systems being highly desirable. Cloud experience, particularly with AWS and Azure, is preferred.
Primary duties
- Manage network support and related tasks as directed by the client’s designated lead.
- Provide services focused on network setup, documentation, support, and new site installations.
- Configure and install various network devices and services, including but not limited to:
- Routers, switches, and firewalls.
- Load balancers, VPNs, and QoS configurations.
- Perform network maintenance and system upgrades, including applying service packs, patches, hot fixes, and security configurations.
- Monitor network performance to ensure system availability and reliability.
- Conduct system resource monitoring, trending, and capacity planning.
- Adhere to established configuration and change management policies, ensuring all changes are reviewed, approved, and successfully implemented.
- Collaborate with the company’s security team to select and implement security tools, policies, and procedures.
- Provide technical support for network and system-related issues within strict SLA windows.
- Expertise in networking technologies, including routers, switches, firewalls (Cisco, Meraki, Palo Alto).
- In-depth knowledge of routing, switching, and VPN technologies.
- Understanding of TCP/IP, DNS, DHCP, SMTP, IMAP, POP3, and other communication protocols.
- Proficiency in Windows Server management; experience with Active Directory, MFA, and related systems.
- Knowledge of Azure Active Directory (Entra ID) and integration with messaging systems.
- Strong familiarity with ITIL standards and maintaining PCI compliance in network environments.
- Knowledge of ticketing systems with a proven ability to manage and resolve tickets promptly.
- Strong communication and interpersonal skills, with the ability to interact effectively across teams and clients.
- Flexibility to work various shifts, including nights, weekends, and holidays.
- Local to Dallas area and available to go onsite to customer locations as needed.
- ITIL training or hands-on experience.
- Experience with monitoring tools for system and network performance.
- Familiarity with patch management processes.
- Experience with Linux systems and Office 365/messaging platforms.
- Cloud experience, with a preference for AWS and Azure environments.
- This position requires a highly proactive individual with the ability to manage multiple priorities effectively. The candidate should demonstrate a commitment to maintaining secure, reliable, and high-performing network systems, while contributing to the team’s overall success.
- Bachelor’s degree or an equivalent combination of education and relevant experience required.
- Remote
More about GuideIT
Headquartered in Plano, Texas, our services and solutions are designed to align technology with business outcomes, maximize value through cost management, and allow rapid, proactive response to change. At GuideIT, we are looking for candidates that have a high level of integrity and thrive in a team environment centered on mutual trust and respect. Our team members are results oriented and highly adaptable. In addition to a dynamic environment, GuideIT offers competitive pay, performance-based bonuses, 401K, health, dental and vision insurance coverage, paid holidays and paid time off.
GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.
Skills Required
- Expertise with routers, switches, and firewalls, including Cisco, Meraki, and Palo Alto
- In-depth knowledge of routing, switching, and VPN technologies
- Understanding of TCP/IP, DNS, DHCP, SMTP, IMAP, POP3, and related communication protocols
- Proficiency in Windows Server management
- Knowledge of Active Directory, MFA, Azure Active Directory or Entra ID, and messaging-system integration
- Familiarity with ITIL standards and PCI compliance in network environments
- Experience with ticketing systems and promptly resolving support tickets
- Strong communication and interpersonal skills
- Availability for nights, weekends, holidays, and varied shifts
- Local to the Dallas area and able to travel onsite to customer locations as needed
- Bachelor's degree or equivalent combination of education and relevant experience
- ITIL training or hands-on experience
- Experience with network and system performance monitoring tools
- Familiarity with patch management processes
- Experience with Linux systems and Office 365 or messaging platforms
- Cloud experience with AWS and Azure
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The Company
What We Do
While technology is critical for every business, it’s also complex and ever changing, often making it difficult to manage. Because of this complexity, many business leaders find themselves in need of advisors they can trust...people who can guide them through getting the most out of technology, relative to their business priorities and the results they seek. That’s why people put their trust in GuideIT. We serve businesses large and small, healthcare and commercial. We deliver tangible results that improve our customers’ businesses. Through a portfolio of solutions spanning consulting, managed services and data-centric digital transformation, we help healthcare organizations to improve the quality of care, while reducing cost. We help commercial organizations to better understand and serve their customers, address the changing competitive landscape, and manage a complex technology environment. GuideIT—helping you to get the most out of technology.
