Job Description
Department: Technology – Infrastructure & Network Operations
Team: Network Operations
Title: Network Engineer
Position Summary
The Network Engineer is a core member of the Network Operations team responsible for designing, implementing, and optimizing HealthEdge’s enterprise network infrastructure across on-premises data centers, cloud environments, and remote access platforms. This role operates within a team-driven model emphasizing 24/7 availability, ITIL-aligned processes, automation, and measurable operational outcomes in support of our healthcare SaaS platform.
Essential Responsibilities
Technical Execution & Operations
- Design, configure, and maintain LAN/WAN, SD-WAN, VPN, firewall, and load-balancing infrastructure across multi-site and multi-cloud environments
- Monitor network performance (SolarWinds, Datadog, ThousandEyes) and proactively resolve issues before they impact service delivery and SLA targets
- Implement network security controls including firewall rule sets, IDS/IPS, segmentation, NAC, and zero-trust architecture principles
- Design and manage AWS network infrastructure — VPCs, subnets, route tables, IGW, NAT Gateways, and ELBs — for scalable, highly available architectures
- Configure AWS Transit Gateway and VPC peering for secure, low-latency connectivity across accounts, regions, and on-premises environments
- Implement AWS Direct Connect and Site-to-Site VPN for hybrid connectivity between HealthEdge data centers and AWS
- Administer AWS Route 53 including private hosted zones, resolver rules, and health-check-based routing policies
- Manage AWS Security Groups, Network ACLs, AWS Network Firewall, and AWS Shield for least-privilege access and DDoS protection
- Leverage AWS CloudWatch, VPC Flow Logs, and AWS Network Manager for observability, traffic analysis, and anomaly detection
- Support Azure or GCP networking as required — VNets/VPCs, peering, and hybrid connectivity
Incident Response & Change Management
- Participate in 24/7 on-call rotation, triaging and resolving network incidents per SLA targets; contribute to post-incident reviews to drive MTTR reduction
- Execute network changes through established change management processes; serve as Tier 3 escalation resource for complex issues
Automation & Continuous Improvement
- Develop automation scripts and IaC (Ansible, Terraform, CloudFormation, Python) to improve monitoring, alerting, and network deployment workflows
- Build and maintain IaC for AWS network resources enabling repeatable, auditable deployments; surface optimization opportunities across the team’s roadmap
Documentation & Collaboration
- Maintain topology diagrams, runbooks, IPAM, and change records; support DR testing, vendor coordination, and legacy environment consolidation
- Collaborate across Infrastructure, Security, DevOps, and Application teams; mentor junior team members
Required Qualifications
- Bachelor’s degree in Computer Science, IT, Network Engineering, or equivalent professional experience
- 5+ years of hands-on enterprise network engineering or network operations experience
- Strong knowledge of routing and switching protocols (BGP, OSPF, EIGRP, VLANs, STP)
- Experience with enterprise firewall platforms (Palo Alto, Fortinet, Cisco ASA/FTD)
- Demonstrated AWS networking expertise: VPC, Transit Gateway, Direct Connect, Route 53, Security Groups, Network ACLs, AWS Network Firewall
- Proficiency with network monitoring tools (SolarWinds, Datadog, PRTG, or similar)
- Experience with SD-WAN (Cisco Viptela, VMware VeloCloud, Fortinet, or equivalent)
- Solid understanding of DNS, DHCP, IPAM, SSL/TLS, and PKI
- Hands-on experience with IaC and automation tools (Ansible, Terraform, CloudFormation, Python)
- Familiarity with ITIL-based incident, problem, and change management processes
- Excellent analytical and communication skills; ability to translate technical concepts for non-technical stakeholders
Preferred Qualifications
- Certifications: CCNP, CCIE, PCNSE, NSE, or AWS Advanced Networking Specialty
- Experience in healthcare SaaS or regulated environments (HIPAA, HITRUST, SOC 2)
- Experience with large-scale infrastructure integrations or M&A network consolidation
- Familiarity with HealthEdge products (HealthRules® Payer, HealthEdge Source™, GuidingCare®, Wellframe™)
- Network automation experience at scale in a 24/7 operations environment
Skills Required
- Bachelor’s degree in Computer Science, IT, Network Engineering, or equivalent professional experience
- 5+ years of hands-on enterprise network engineering or network operations experience
- Knowledge of BGP, OSPF, EIGRP, VLANs, and STP
- Experience with Palo Alto, Fortinet, or Cisco ASA/FTD firewalls
- AWS networking expertise, including VPC, Transit Gateway, Direct Connect, Route 53, Security Groups, Network ACLs, and AWS Network Firewall
- Proficiency with SolarWinds, Datadog, PRTG, or similar network monitoring tools
- Experience with SD-WAN technologies
- Understanding of DNS, DHCP, IPAM, SSL/TLS, and PKI
- Hands-on experience with Ansible, Terraform, CloudFormation, and Python
- Familiarity with ITIL-based incident, problem, and change management
- Excellent analytical and communication skills
- CCNP, CCIE, PCNSE, NSE, or AWS Advanced Networking Specialty certification
- Experience in healthcare SaaS or regulated environments, including HIPAA, HITRUST, or SOC 2
- Experience with large-scale infrastructure integrations or M&A network consolidation
- Familiarity with HealthEdge products
- Network automation experience at scale in a 24/7 operations environment
HealthEdge Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HealthEdge and has not been reviewed or approved by HealthEdge.
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Leave & Time Off Breadth — Time off is positioned as relatively generous, with a large holiday calendar, vacation to start, unlimited sick time, and volunteer days. The overall package also includes flexibility elements that can increase the practical value of time off depending on role.
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Retirement Support — Retirement support stands out through a 401(k) match with immediate vesting, which strengthens the near-term value of the benefit. HSA/FSA options and employer contributions are also highlighted as part of the financial benefits mix.
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Inclusive Benefits Coverage — Medical coverage is described as inclusive, explicitly including infertility treatments and gender-affirming care alongside EAP and mental-health services. This breadth can improve perceived total rewards for employees with varied healthcare needs.
HealthEdge Insights
What We Do
HealthEdge is on a mission to drive a digital revolution in healthcare. We’re connecting health plans, providers, and patients with end-to-end digital technology solutions to support new business models, reduce administrative costs and improve health outcomes. Our growing portfolio of products (HealthRules Payor, Source, GuidingCare, and Wellframe) provides talented and passionate professionals with opportunities to lead change and make a lasting, global impact in healthcare. Driving our mission are 2,000+ professionals worldwide. Together, we are committed to innovating a world where healthcare can focus on people.
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