Who We Are:
At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.
We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.
We're experts who speak like humans. Ready to build what's next? #JoinTheBand
What We Are Looking For:
As a Network Engineer, you will support and optimize the enterprise network infrastructure by integrating traditional networking skills with modern cloud and SaaS solutions. You will also collaborate with vendors to address issues with critical infrastructure, such as UPS systems, generators, and HVAC equipment, ensuring the organization's operational needs are met.
What You'll Do:
- Analyze network performance and resolve issues related to LAN/WAN, routing, switching.
- Compose automated solutions for network monitoring and configuration using scripting and API's (Python, Bash, Rest, NETCONF, etc.).
- Develop and deploy SaaS applications, including Cisco DNA, ISE, and Firepower Management Center.
- Drive troubleshooting efforts for hybrid environments integrating AWS, Azure, and on-premises networks.
- Establish reliable connections with ISPs to resolve WAN-related issues.
- Evaluate and implement wireless network improvements for enhanced connectivity.
- Integrate software-defined networking (SDN) tools to support scalable operations.
- Monitor and escalate issues with critical infrastructure (UPS, HVAC, generators), coordinating repairs with vendors.
- Prepare detailed documentation for network configurations, incident resolutions, and procedures.
- Solve complex technical issues by collaborating across teams and using advanced diagnostic tools.
- Recognize complexity and advocate aggressively to contain or eliminate it.
- Detect and initiate root cause analysis of problems and identifies patterns.
- Consistently demonstrates solid judgment in technical concerns.
- Research and evaluate new products and recommend innovative solutions in order to improve existing systems
- Collaborate with cross-functional teams to align network operations with business objectives and application requirements.
- Mentor junior team members by providing training on new tools, technologies, and best practices.
- Conduct regular audits of network configurations to ensure compliance with security standards and company policies.
- Assist in developing disaster recovery plans and participate in routine testing to ensure business continuity.
- Stay informed about emerging technologies and recommend updates to infrastructure to maintain a competitive edge.
- Coordinate with stakeholders to document project requirements and milestones for network upgrades.
- Support internal and external audits by providing accurate and comprehensive documentation of the network environment.
- Participate in proof-of-concept testing for new technologies to assess their viability for deployment in the existing infrastructure.
What You Need:
- Education:
- Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience.
- Experience:
- 3+ years in network engineering, focusing on traditional and cloud-integrated environments.
- Knowledge:
- Proficiency in routing protocols, network troubleshooting, and wireless deployments.
- Experience with AWS, Azure, and scripting.
- Familiarity with vendor management.
Bonus Points:
- Education:
- Bachelor’s degree in Computer Science, Network Engineering, or a related field. Advanced coursework or certifications in cloud computing or network security.
- Experience:
- 5+ years of experience in IT, with exposure to cloud platforms (AWS, Azure) and SaaS tools.
- Hands-on experience managing hybrid environments and vendor relationships for critical infrastructure.
- Knowledge:
- Familiarity with SDN (e.g., Cisco ACI, VMware NSX).
- Understanding of critical infrastructure systems, such as UPS, generators, and HVAC, with experience managing repairs via vendors.
- Basic knowledge of interpreted programming languages such as Python, PowerShell, or Bash.
- Skills:
- Additional certifications, such as AWS Certified Solutions Architect Associate or Cisco DevNet Associate.
- Ability to collaborate across cross-functional teams and strong documentation skills.
- Familiarity with predictive maintenance tools.
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
- 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
- All new hires receive four weeks of PTO.
- PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
- Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
- “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
- 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
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Skills Required
- Bachelor's degree in IT, Computer Science, or a related field, or equivalent experience
- 3+ years of experience in network engineering focused on traditional and cloud-integrated environments
- Proficiency in routing protocols, network troubleshooting, and wireless deployments
- Experience with AWS, Azure, and scripting
- Familiarity with vendor management
- Bachelor's degree in Computer Science, Network Engineering, or a related field
- Advanced coursework or certifications in cloud computing or network security
- 5+ years of IT experience with exposure to AWS, Azure, and SaaS tools
- Hands-on experience managing hybrid environments and vendor relationships for critical infrastructure
- Familiarity with software-defined networking, such as Cisco ACI or VMware NSX
- Understanding of UPS, generator, and HVAC systems, including vendor-managed repairs
- Basic knowledge of Python, PowerShell, or Bash
- AWS Certified Solutions Architect Associate or Cisco DevNet Associate certification
- Ability to collaborate across cross-functional teams and strong documentation skills
- Familiarity with predictive maintenance tools
Bandwidth Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bandwidth Inc. and has not been reviewed or approved by Bandwidth Inc..
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Healthcare Strength — Health coverage is described as company‑paid for employees and families in U.S. locations, contributing to a standout benefits package.
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Leave & Time Off Breadth — Generous PTO, protected time away through a PTO embargo, extra Mahalo Moments days, and a dedicated volunteer day emphasize meaningful time off.
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Parental & Family Support — Paid parental leave, adoption assistance, and family‑oriented offerings such as onsite early‑childhood care at the Raleigh HQ reinforce a family‑friendly approach.
Bandwidth Inc. Insights
What We Do
Bandwidth is a software company that’s transforming the way people communicate and challenging the standards of old telecom. Together with our customers, we’re unlocking remarkable value, questioning the status quo, and helping people interact with technology and one another, oftentimes in ways they never dreamed possible. Haven’t heard of Bandwidth? You’ve probably used one of our products before. We power some of the most important communications technologies on the market today—names like Google, Skype and Ring Central to name a few. At Bandwidth, we’ve got a passion for doing things the other way—imagining what they could be and uncovering opportunities to take a new approach to create what should be. We’re out to disrupt the century-old rules of the telecom industry—and that means doing things differently in every area of our business. It’s in the way we treat our people, and how we create with our customers. Whether our engineering teams are crunching code during all-night hack-a-thons or our team members are competing in a Big Idea competition, we love to dive in and get our hands dirty. No idea at Bandwidth is too big or too small, and every voice gets a listen. Our folks have diverse backgrounds from all over the world. Crave innovation? We live for it. No one here is getting a blue ribbon for shaking their head and agreeing with the higher ups. At Bandwidth, we don’t hold back. We speak our minds, share our ideas—and let them soar. We think, we dream, we reimagine what’s possible…because we know that’s the only way we can unlock remarkable value. And that’s what really gets us fired up.
