Network Engineer

HammondCare provides expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation. We are led by our not-for-profit, Christian foundations and backed by research and clinical expertise.  

When it comes to our people – those we serve and those who serve – we are committed to inclusion across race, culture, ethnicity, gender, sex, sexuality, religion and ability. In our innovative residences, our hospitals, or in client homes, we aim to set the global standard of relationship-based care for older people with complex needs.  

We’ve been caring for people for over 90 years – so, if you love to care, join us, and make a career move that matters.  

It's not just care, it's HammondCare.  

The Network Engineer is a key role within HammondCare, responsible for planning, implementing and maintaining the voice and data communication services, with a focus on maximum availability and operational performance.

This is permanent full time, based at St Leonards with hybrid working opportunities. 

How you’ll make an impact:

• Design, implement, maintain, and optimise enterprise voice, data, and network security services across the HammondCare environment

• Provide Level 3 technical support, troubleshooting and resolving complex telephony, networking, and security related issues

• Develop and maintain technical documentation, network diagrams, standards, procedures, reports, and operational records

• Analyse, evaluate, and support the implementation of communications technologies, carrier services, and infrastructure solutions.

• Act as the primary technical liaison for telecommunications carriers, vendors, and service providers, including service delivery and billing management

• Deliver guidance, knowledge transfer, and mentoring for network engineers, IT teams, and operational staff

• Monitor and manage internet, and telecommunications services against service level agreements and business requirements

• Implement, monitor, and optimise networking, Security and Voice communications platforms to ensure performance, reliability, and service availability

• Analyse network performance, traffic patterns, capacity, and utilisation trends, providing recommendations for continual improvement and optimisation

• Participate in and support change, incident, problem, and service management processes in accordance with corporate governance frameworks

• Coordinate the ongoing support and operation of critical voice and data communication services to maintain system availability, resilience, and reliability.

• Lead and support network infrastructure projects, upgrades, technology refreshes, and service improvement initiatives

• Maintain network and voice system security, patching, firmware management, and platform lifecycle activities

• Design, implement, and manage enterprise SD-WAN and WAN connectivity services to support organisational performance and resilience objectives.

• Monitor and maintain network resilience, business continuity, and operational readiness across communications infrastructure

• Participate in after-hours support, major incident response, and on-call escalation activities as required

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including: 

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free) 

• Additional leave purchase options and 14 weeks paid parental leave

• Flexible working options, including hybrid arrangements 

• Discounts on everyday products and services 

• Discounted healthcare memberships - access to network of fitness centres and pools for employees and families 

• Free access to independent counselling support for employees and families 

• Health & Wellbeing programmes 

• Reward & Recognition programmes 

• Referral bonuses 

• Career and professional development opportunities 

• Demonstrated commitment to supporting and aligning with HammondCare's Christian Mission, Motivation, and Mission in Action

• Bachelor’s degree in IT related discipline

• At least 5 year’s demonstrated experience as a Network Engineer or Senior Network Engineer

• Extensive experience designing, implementing, and supporting enterprise voice, security, networking, and communications infrastructure across diverse technology environments

• Strong understanding of industry standards, regulatory requirements, and best practices relevant to telecommunications, networking, and data communications

• Broad knowledge of modern communications technologies, including cloud networking, data centres, SD-WAN, WAN, VoIP, wireless, and collaboration platforms

• Technical expertise in routing, switching, TCP/IP networking, routing protocols, firewalls, cloud voice services, and Azure networking

• Strong understanding of SD-WAN architecture, Network Security, and Network authentication

• Excellent analytical, troubleshooting, and problem-solving skills, with the ability to diagnose and resolve complex technical issues

• Experience with Cisco, Meraki, Sophos, and similar enterprise networking technologies

• Excellent communication, stakeholder management, customer service, and project delivery capabilities

• Ability to work independently, collaborate effectively, and provide on-call/after-hours support when required

Desirable

• Certification in cisco or equivalent (CCNP, CCIE, CCNA)

• ITIL certification

• IT security experience

• Experience in network technologies, architectures, and solution design

If you are ready to make a difference with HammondCare, Apply Now!  For any specific queries please contact [email protected].

Pre- Employment Checks   

All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checks.

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.