About Honest Networks
Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan. We focus on offering gigabit internet service at transparent and affordable prices, all while providing exceptional customer service. We achieve this goal by employing individuals with high integrity, a strong work ethic, and a passion for continuous learning. If working in a fast-paced, results-oriented, and mission-driven environment excites you, we encourage you to apply and join our team. Learn more at www.honest.net.
About the Role
Honest Networks is hiring a Network Engineer to join our rapidly expanding team. This is a hybrid, full-time position. The hours for this full-time position would be 8am-4pm from Tuesday-Saturday. Please do not apply if you are not able to work from our New York City office a couple days a week.
Primary Responsibilities
- Responding quickly and thoughtfully to incoming support inquiries and issues.
- Communicating directly with existing and prospective customers via phone, text, web chat, and email.
- Advanced troubleshooting of Wi-Fi and other WAN/LAN networking issues.
- Providing direct support to the lead engineer.
- This job is not remote and is based in either New Jersey, New York, Connecticut or Philadelphia.
Requirements
Technical Skills
- Working knowledge of IP protocols (TCP/UDP), dynamic routing, OSPF/BGP
- Strong familiarity with fiber optic networking (working with SFP modules, SM fiber cabling).
- Comfortable working in command line environments with Cisco/Juniper, bonus: Mikrotik.
- Working knowledge of OSI model.
- Experience with network monitoring software preferred.
- Familiarity with wireless broadband radio and fiber networks.
Personal Attributes
- Calm temperament: Comfortable handling time-sensitive, high-pressure situations with empathy, confidence, and patience.
- Works well under pressure; example: can identify and solve service-impacting network issues in a timely manner.
- Friendly, enthusiastic, and professional communication. You may be asked to interact with customers and must have strong customer communication and customer service skills.
- Driven, highly-organized, and nimble. As a small company, each of our team members wears multiple hats and needs to be flexible to the changing needs of the company.
- Interest in networking, startups, and solving technical problems.
Benefits
- Attractive salary based on capabilities and background.
- Profit sharing
- Paid time-off (PTO).
- Medical and dental benefits.
Honest Networks' Values
Honest is committed to providing equal employment opportunities to all individuals. We value diversity and do not discriminate based on race, color, ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, veteran status, or any other legally protected characteristic. We offer reasonable accommodations to applicants with disabilities upon request to facilitate their participation in the hiring process.
Skills Required
- Working knowledge of IP protocols, including TCP and UDP
- Working knowledge of dynamic routing, OSPF, and BGP
- Strong familiarity with fiber optic networking, SFP modules, and single-mode fiber cabling
- Comfort working in command-line environments with Cisco or Juniper equipment
- Familiarity with the OSI model
- Familiarity with wireless broadband radio and fiber networks
- Experience with network monitoring software
- Strong customer communication and customer service skills
- Ability to work Tuesday through Saturday, 8 a.m. to 4 p.m., from the New York City office several days per week
- Ability to work in a fast-paced, high-pressure environment and resolve service-impacting network issues promptly
What We Do
Honest Networks is a venture-backed internet service provider headquartered in Manhattan. It delivers high-quality, affordable gigabit internet to residential communities and commercial properties, emphasizing transparent pricing and customer service. The company builds and expands fiber network infrastructure in apartment complexes and office buildings across New York City, northern New Jersey, Connecticut, and Philadelphia, positioning connectivity as a catalyst for community growth, learning, creativity, and enjoyment.
