Synergy Business Innovation & Solutions is a premier implementer of cutting-edge software solutions. Synergy brings the experience and expertise necessary to deliver capability that provides tangible ROI to our customers. Our core areas of expertise are in the fields of Digital Transformation, Cloud Solutions, SaaS and Low-Code/No-Code solutions, Emerging Technologies, Data Analytics and Visualization, Information Assurance, and Business Process Re-Engineering.
Synergy offers its employees a generous portfolio of core and voluntary benefits including: group medical, dental, and vision insurance, company paid life, short-term, and long-term disability insurance; HSA, FSA; 401(k) with immediately vested company match; PTO/Sick Leave, 11 paid federal holidays, parental leave; tuition and training reimbursement; a referral bonus program; and life management programs.
At Synergy, you’ll be challenged and given the opportunity to grow in your career path. In fact, growth is such a big deal to us that we have career mentors available for every employee, company-funded certification opportunities, education reimbursement, and a general open-door policy so that you have support when you need it. Our team is eager to learn, fast-paced, and quality-driven—if that sounds like you, Synergy has a position for you!
This position is designated as work-from-home.
Description:
About the Role:
- Support Microsoft Windows server environments.
- Support storage arrays like Dell and others to maintain health and efficient use.
- Support system backups and restore using Commvault.
- Manage Cisco network switches (as needed), system logs, and asset inventory.
- Install, configure, and maintain operating systems, troubleshoot hardware/software issues, and ensure compliance through patch management and vulnerability scanning.
- Install, configure, and maintain office equipment such as printers, copiers, scanners, and multifunction devices.
- Represent the customer's division as the SME on the enterprise change configuration control board.
- Provide customer support for applications, including cloud-hosted solutions, and coordinate with customers for superior service delivery.
- Maintain operational availability of customer servers and respond to user requests within 60 minutes. Industry certification (e.g., Microsoft) and relevant experience are required.
- Maintain and secure the agency’s information systems, including 30-35 Microsoft and Oracle applications and databases. Support Java, Web, Oracle Database, SharePoint, and Tableau administration.
- Develop, enhance, and maintain tools for account and change management.
- Provide dashboards, reports, and ad hoc analytics for executives using Oracle Federal Financials and other sources.
- Create and maintain database schemas, configurations, permissions, and SQL scripts to support operations.
- Develop Java/XML interfaces for Oracle Financial Systems, ensuring compliance with accounting standards.
- Conduct Section 508 compliance testing and documentation, collaborating with business analysts and developers.
- Perform sprint, regression, integration, and accessibility testing, utilizing tools like JAWS and WAVE.
- Support RPA initiatives using UiPath and ensure all work aligns with the agency’s policies and procedures.
Required Qualifications:
- 5+ years of network and application experience, including federal government environments.
- Industry certifications (e.g., Microsoft, VMware, Cisco), a plus.
- Experience with Oracle, Java, and SharePoint preferred.
Citizenship or Work Authorization Required: US Citizen
Preferred Education & Experience: 6 years of experience and a Bachelor’s Degree.
Target Salary Range
Compensation for roles at Synergy is determined by a variety of factors including, but not limited to, the requirements of the role; level of experience; education and certifications; the individual’s combination of knowledge, skills, and abilities; as well as alignment with market data, federal and state laws, and other business and contract considerations. The estimated pay range for this position is: $167,000 – $187,000. The disclosed range has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case and represent just one component of Synergy’s total compensation package for employees.
Candidate AI Policy
Synergy is committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate evaluation process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly granted. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Synergy is an equal opportunity employer, and does not discriminate against applicants for employment or its employees on the basis of age, race (including hair texture/style), creed, color, religion, religious creed, ancestry, national origin, ethnic origin, sexual orientation, gender identity or expression, military or veteran status, sex, medical condition, pregnancy (childbirth, breastfeeding, and related medical conditions), physical or mental disability, personal appearance, organ donation and hair length associated with race, genetic information or characteristics, family responsibilities, familial status, marital status, citizenship or immigration status, status as a victim of domestic violence, a sexual offense, or stalking, political affiliation, arrest records and criminal convictions, credit information, matriculation, homeless status, or any other characteristic protected by federal, state and local law. Discrimination or harassment based upon these protected categories is expressly prohibited. This policy applies to all aspects of employment, including job selection, assignment, promotion, compensation, benefits, training, discipline, and termination.
Skills Required
- 5+ years of network and application experience, including federal government environments
- Must be a US Citizen
- Industry certifications (Microsoft, VMware, Cisco)
- Microsoft Windows Server administration
- Commvault backup and restore experience
- Cisco network switch management
- Dell storage array administration
- Oracle Database administration
- Java development/support
- SharePoint administration
- Tableau administration and reporting
- UiPath RPA experience
- Bachelor's degree (preferred)
What We Do
Synergy is a premier Information Technology (IT) firm focused on the practice areas of Health IT, National Security, and Citizen Services. We help our customers consolidate and realign their IT assets to achieve a tangible ROI.
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