*Applicants MUST submit a cover letter with resume to be considered.
*This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy.
*Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation.
BASIC FUNCTION:
Assist with the installation, configuration and maintenance of critical network infrastructure supporting ESD’s HQ, datacenter, and remote office locations. Assist in troubleshooting and resolving LAN and WAN related performance and equipment issues. Monitor and optimize network services and provide end user support for all network related devices and equipment.
WORK PERFORMED:
- Install, configure, maintain, and administrate network related infrastructure, services, equipment, and software necessary to support ESD’s critical business functions.
- Rack, stack, power and provide management connectivity for network equipment.
- Monitor and optimize the performance of enterprise SD-WAN and internet connectivity.
- Install, configure, and manage Juniper network switch stacks and associated infrastructure.
- Evaluate new and leading-edge network technologies for possible inclusion within the enterprise topology.
- Liaise with third party vendors to manage new and upgraded services being implemented.
- Utilize vendor portals to create, track and manage support and service tickets.
- Assist with the management of ESD’s Active Directory Infrastructure.
- Assist with the management of network file storage services in Azure NetApp Files (ANF).
- Assist with the management of Virtual Server workloads in Azure VMware Solution (AVS).
- Assist with the management of Horizon Virtual Desktop Infrastructure (VDI) in Azure.
- Utilize network management best practices and monitoring tools to investigate and resolve network related performance issues.
- Assist with integrating technologies from different vendors in a heterogeneous networking environment.
- Support the installation, configuration and troubleshooting of IT infrastructure at ESD’s satellite offices.
- Mentor junior networking staff and supervise network related projects as directed.
- Travel to various remote office locations as necessary.
- Assist in IT Disaster Recovery efforts, testing and documentation.
- Perform other related duties as required by IT management.
MINIMUM REQUIREMENTS:
- Proven experience in Juniper network routing and switching or other routing and switching platform.
- Proven experience in routing and switching command line experience.
- Knowledge of SD-WAN infrastructure and management principles.
- Familiarity with cloud computing architecture including virtual desktop, storage and backup/recovery.
- Expertise with Enterprise wired and wireless network systems.
- Familiarity with ISP management.
- Experience with Network Monitoring Systems.
- Expertise with Group Policy, DHCP and DNS management.
- Ability to independently manage a project and coordinate with network and data center technicians.
- Must be able to work under deadlines and in an environment where priorities shift.
- Must be able to collaborate and coordinate across organizational disciplines (security, networking, procurement, Help Desk, etc.).
- Must be able to function as a team leader.
- Strong verbal and written communication skills.
- Ability to multi-task and deliver results within accepted timeframes.
- Relevant Experience required: Experience in a Network Engineer role.
Education Level Required:
Education Level required: Bachelor’s degree in an IT related discipline with minimum of 3 years’ experience in related field; Or a 2-year degree with a minimum of 5 years’ experience; Or any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Knowledge & Skills Required
Software / hardware: Juniper switches and routers, SD-WAN and ISP management experience, Microsoft Server operating systems (OS) 2016 - Current, Windows (OS) 10+, Cloud computing architecture, Active Directory management, EXSi, VOIP, SAN/NAS, Enterprise wireless solutions, Dell Server Hardware, Cat 6 cabling, UPS appliances, familiarity with VMware 7.0 + and VMware VDI solutions, Wyse thin clients, HP and Ricoh Printers. Ability to work with a diverse group of people at both a functional and technical level and communicate at a level appropriate to audience; Ability to work both independently and as part of a team; Strong written and verbal communication skills.
Employee Relations: Role requires analytical and active listening skills; as well as the ability to multi-task and manage daily workload. Must work with end users at all levels of the organization.
Skills Required
- Bachelor’s degree in an IT-related discipline and at least 3 years of related experience, or a 2-year degree and at least 5 years of related experience, or an equivalent combination of education and experience.
- Experience in a Network Engineer role.
- Proven experience with Juniper routing and switching or another routing and switching platform.
- Routing and switching command-line experience.
- Knowledge of SD-WAN infrastructure and management principles.
- Familiarity with cloud computing architecture, including virtual desktops, storage, and backup/recovery.
- Expertise with enterprise wired and wireless network systems.
- Familiarity with ISP management.
- Experience with network monitoring systems.
- Expertise with Group Policy, DHCP, and DNS management.
- Ability to independently manage projects and coordinate with network and data center technicians.
- Ability to work under deadlines in an environment with shifting priorities.
- Ability to collaborate across security, networking, procurement, Help Desk, and other organizational disciplines.
- Ability to function as a team leader.
- Strong verbal and written communication skills.
- Ability to multitask and deliver results within accepted timeframes.
- Ability to work with end users at all organizational levels.
- Experience with Microsoft Server operating systems 2016 or newer and Windows 10 or newer.
- Experience with Active Directory, VMware 7.0 or newer, VMware VDI, SAN/NAS, enterprise wireless solutions, VOIP, and related infrastructure.
What We Do
Empire State Development (ESD) is New York’s chief economic development agency. The mission of Empire State Development is to promote a vigorous and growing state economy, encourage business investment and job creation, and support diverse, prosperous local economies across New York State through the efficient use of loans, grants, tax credits, real estate development, marketing and other forms of assistance. ESD also oversees the marketing of “I LOVE NY,” the State’s iconic tourism brand (www.iloveny.com) & NYLovesFim New York State's Film, TV & Commercial Incentives (www.nylovesfilm.com) Empire State Development is the parent organization of the New York State Department of Economic Development & the Empire State Development Corporation. For more information on Empire State Development, visit www.esd.ny.gov.
