Network Engineer - Post-sales

About Us

There’s something special about working for a company like Macquarie Telecom. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where we’re strong enough to punch above our weight. And we definitely do! Because of this, you have the opportunity to make a difference.

The Role

The Post-sales Engineer role facilitates the delivery of customer projects generated by the Macquarie sales team. 

You would be a member of Service Delivery and be responsible for the technical approval, micro design, implementation and quality of a customer’s project from post sales to operations.

What you will be doing

• Ensure project’s technical design and implementation are delivered with a heightened focus on quality
• Work with your team to service customer projects from sales, online orders and standard and non-standard design approvals
• Approve, design and implement changes to existing and new complex data and hosting solutions across our broad product range
• Achieve customer project commitments within scheduled timeframes

Your ideal skills and experience

• Strong practical knowledge of routing and switching protocols (examples: BGP, EIGRP, OSPF, and STP), LAN redundancy technologies
• Knowledge of MPLS, Firewall and SDWAN (Preferable, not mandatory)
• Experience reviewing and approving projects
• Qualifications in either Engineering or Computer Science (or related field)
• CCNA and / or JNCIA (or equivalent) – this is mandatory
• 3 - 5 years experience across a broad range of data technologies, SIP / Voice
• A genuine passion for working with customers and finding unique solutions for their businesses

Why us

• We are one of the Top 10 AFR Best Places to Work 2024: Join a workplace that’s recognised as one of Australia’s best. 
• Gallup Exceptional Workplace Award Winner: Be part of a team that’s celebrated globally for its outstanding culture. 
• Industry Leader: We have the highest Net Promoter Score on the ASX and were crowned for the world’s best customer experience at the World Communications Awards. 
• Make a Real Impact: Your ideas and actions will directly shape our products and influence the market. 
• Invested in Your Growth: Accelerate your career with our comprehensive learning and development programs, including Gallup strengths-based training and clear career progression opportunities. 
• Collaborative and Empowering Culture: Work with a driven team that values your decisions and encourages you to take bold actions.