Title: Network Engineer
Location: Rochester, NY
Reports to: Director of Engineering
The objective of the role: As a Network Engineer at Innovative, you will play a critical role in delivering high quality and reliable managed IT services to small and medium-sized businesses. You will work closely with clients to design, implement, and maintain reliable, secure, and scalable networks that align with their business needs.
What you're responsible for:
- Network Design & Implementation: Design, configure, and deploy networks tailored to SMB environments, including LANs, WANs, wireless networks, firewalls (physical or virtual), and VPNs. Environments can include branch offices, datacenters, and cloud locations.
- Network Maintenance & Troubleshooting: Proactively monitor, manage, and troubleshoot network infrastructure to ensure optimal performance and uptime. Perform regular upgrades to hardware and software.
- Client Support: Serve as a technical point of contact for clients, providing remote and on-site support for network-related issues.
- System Administration: Manage and troubleshoot supporting infrastructure, including Active Directory, DNS and DHCP Servers. Implement and maintain multi factor authentication systems for clients.
- Security & Compliance: Implement and maintain network security measures, including firewalls, access controls, and intrusion detection systems, ensuring compliance with industry standards and best practices.
- Documentation: Maintain detailed network documentation, including diagrams, configurations, and maintenance records, to ensure seamless handoffs and team collaboration.
- Collaboration: Work closely with peers, vendors, and other stakeholders to support diverse client environments and address their unique IT needs.
- Continuous Improvement: Stay updated on the latest networking technologies and trends to recommend upgrades and solutions that enhance client network performance and security.
Qualities That Will Make You Successful in This Role:
- Problem-Solving Skills: Possess the ability to diagnose and resolve technical issues quickly and effectively.
- Customer Service Orientation: Excellent communication skills to build trust and rapport with clients.
- daptability: A flexible mindset to handle diverse IT environments and changing/competing priorities.
- Attention to Detail: A meticulous approach to managing network configurations, security protocols, and documentation.
- Proactivity: A forward-thinking attitude to anticipate potential network issues and address them before they impact clients.
- Team Collaboration: A willingness to work closely with colleagues to share knowledge and tackle challenges as a team.
- Commitment to Learning: A desire to continuously expand your technical skills and adapt to emerging technologies.
Experience Needed to be Successful in this Role:
- Technical Skills
- Hands-on experience with network devices, including switches, routers, access points, and firewalls (e.g., Cisco, Dell, Fortinet, Meraki, etc.). Command line (CLI) administration experience is preferred.
- Proficiency in configuring and troubleshooting network protocols, such as TCP/IP, DHCP, DNS, VLANs, Spanning Tree, BGP, and QoS.
- Knowledge of network monitoring and diagnostic tools (example: Wireshark)
- Expertise with VPNs and remote access solutions.
- Experience with hybrid network connectivity on cloud platforms such as AWS and Azure.
- Familiarity with VoIP and unified communications is a plus.
- Professional Experience:
- 3-5 years of experience in network engineering or a related IT role, preferably in a managed services or SMB environment.
- Experience supporting multiple client environments with diverse technical setups.
- Certifications:
- Industry certifications, such as CCNA, CompTIA Network+, or equivalent.
- Education:
- A Bachelor’s degree in computer science, information technology, or a related field is preferred but not mandatory if relevant experience is present.
- Physical Requirements:
- Ability to sit/stand/walk for extended periods of time
- Ability to lift 50 pounds
- Other:
- Must have valid NYS Drivers License
- Must have the ability to travel to customer sites out of state as needed
Top Skills
What We Do
Innovative Solutions is focused on helping every small to midsize business, across the U.S. and Canada, leverage the power of the cloud to drive business growth. As an AWS Premier Tier Services Partner, we specialize in cloud consulting, cloud migrations, cloud optimization, and cloud-native development.
At Innovative, the customer always comes first. There is no ‘one size fits all’ mentality. Our team is flexible and will work with you to navigate the cloud in a way that aligns with your individual business needs. From the very first interaction, and every step along the way, we’re committed to doing what’s right for your business, your productivity, and your bottom line.
