Position Summary:
As a Network Engineer Level II, you will be a key contributor to the technical success of our clients, providing advanced technical support and solutions. This role involves a higher level of responsibility, including troubleshooting complex issues, implementing solutions, and collaborating with both clients and internal teams.
Key Duties and Responsibilities:
- Provide advanced technical support to clients, addressing complex hardware, software, and network issues.
- Troubleshoot and resolve escalated incidents and service requests efficiently.
- Reporting to a client site for support when needed.
- Take a lead role in monitoring and managing client IT infrastructure, ensuring optimal performance and reliability.
- Implement and oversee routine maintenance tasks, updates, and system optimizations.
- Lead efforts in resolving challenging IT incidents, documenting root causes, and implementing preventive measures.
- Mentor and guide Level I engineers in troubleshooting and resolution processes.
- Contribute to the planning and execution of IT projects, such as system upgrades, migrations, and implementations.
- Maintain comprehensive documentation of client environments, configurations, and support procedures.
- Actively contribute to the development of the knowledge base and training materials.
- Collaborate directly with clients to understand their technical needs and provide proactive solutions.
- Communicate effectively with clients, providing status updates, technical information, and recommendations.
- Perform any additional job duties as requested by management to contribute to the overall success of the organization.
Requirements
Required Skills and Abilities for Network Engineer Tier 2
- Proven hands-on network engineering experience
- Advanced knowledge of routing, switching, Firewalls and Wireless technologies
- Deep understanding of networking protocols
- Solid understanding of OSI or TCP/IP model
- Experience with network diagnostic, monitoring, and analysis tools - 3 +years
- Working knowledge of network operating systems (Cisco IOS, Juniper JUNOS, etc.)
- Hands-on experience with hardware (e.g., Cisco, Fortinet, SonicWall, Meraki and Fortinet) and network cabling installation 3 +years
- Ability to work independently and as part of a team
- Strong problem-solving skills and attention to detail
- Excellent communication and documentation skills
- Ability to manage multiple clients and prioritize tasks effectively
Education and Experience:
- 3+ years' experience in a technical support role, preferably in a Managed Service Provider environment
- Relevant certifications (e.g., CCNA, CCNP, JNCIA, etc.) - Desirable
- Experience with troubleshooting complex hardware, software, and network issues.
- Familiarity with virtualization technologies (VMware, Hyper-V) and cloud computing platforms (AWS, Azure).
Top Skills
What We Do
Technology, when paired with the right people, unlocks remarkable growth. That’s the belief behind every solution delivered by Prime System Solution.
We bring together the top 1% of global talent to help businesses build smarter systems, reduce operational friction, and stay ahead in today’s competitive landscape. With delivery hubs in Pakistan, the Philippines, and the UAE, and clients across North America, Europe, and the MENA region, the reach is global and the focus is personal.
Rooted in a culture of collaboration, innovation, and inclusivity, every team is built to perform because success isn’t just about tools and tech, it’s about the people who power it.
Our Core Services:
Managed Services Talent
Providing on-demand IT and Finance professionals to help organizations scale quickly, reduce hiring costs, and stay competitive. From Cybersecurity specialists, Cloud architects, and Data Scientists to Accountants, Financial Analysts, and Payroll experts.
IT Consulting:
Guiding businesses through digital transformation with expertise in Cloud, Cybersecurity, Artificial Intelligence, Data Science, and IT Infrastructure to achieve operational excellence.
Financial Consulting:
Enabling CFOs, startups, and enterprises to make smarter decisions with consulting in Accounting, FP&A, Risk Management, and Business Advisory for sustainable growth.
We provide you with the resources so that you can unlock borderless growth.
