The Role
Provides Tier 2 LAN and WiFi monitoring, troubleshooting, and support for a U.S. Government client. Resolves ServiceNow tickets involving switches, routers, cabling, connectivity, and wireless solutions; documents solutions; supports Tier 1 staff; and collaborates with Tier 3 engineers on complex issues. The role requires independent workload management, customer communication, occasional on-call and after-hours support, U.S. citizenship or permanent residency, and eligibility for Public Trust clearance.
Summary Generated by Built In
Overview
PLEASE NOTE: No corp-to-corp candidates will be accepted.
- Tier One Technologies is seeking a Network Engineer to perform LAN and WiFi monitoring and support for our US Government client.
- This hybrid Contract-to-Hire position will be located in Raleigh, NC.
- The work schedule: Monday – Friday from 9:00 AM to 6:00 PM EST with occasional on-call rotation and after-hours work.
- SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
- Troubleshoot and resolve LAN and WiFi connectivity issues, including, but not limited to, switches, routers, and cabling.
- Resolve Trouble tickets generated through ServiceNow
- Document troubleshooting steps and solutions for future reference.
- Assist Tier 1 support in diagnosing and resolving LAN-related problems.
- Provide Tier 2 support for LAN-related incidents and service requests escalated from Tier 1.
- Collaborate with Tier 3 LAN Engineers for complex issue resolution.
- Perform duties in support of the mission as directed by company’s Management.
- Typically performs all functional duties independently.
- Provide assistance of more senior positions and/or perform functional duties under the oversight of more senior positions.
- Ability to manage multiple projects and meet deadlines and prioritize and manage your own workload.
- A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then 4 additional years of related experience is required.
- 3+ years of applicable network experience and support.
- Expertise in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol).
- Strong troubleshooting and analytical skills – Layer 1 and 2.
- Understanding of LAN security standards and methodologies.
- Proven experience with LAN networking and other wireless solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, and Fortinet.
- Experience with ServiceNow or other ticketing systems.
- Proficiency with MS Office Suite, especially Excel and Teams.
- Excellent written and verbal communication skills.
- Proven ability to work independently and thrive in a fast-paced, rapidly changing environment.
- Continuous learning and staying up to date with the latest trends, technologies, and industry developments in the LAN Engineering field.
- Exceptional communication skills, both written and verbal.
- Must be a US Citizen or Permanent Status Green Card holder.
- Must be able to obtain Public Trust Clearance.
- Must have lived in the US for the past 5 years.
- Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)
Skills Required
- Degree from an accredited college or university in an applicable field, or four additional years of related experience if the degree is not in the applicable field.
- At least 3 years of applicable network experience and support.
- Expertise in LAN protocols and technologies, including TCP/IP, VLANs, and Spanning Tree Protocol.
- Strong Layer 1 and Layer 2 troubleshooting and analytical skills.
- Understanding of LAN security standards and methodologies.
- Experience with Cisco Meraki, HPE Aruba, Juniper Mist, Fortinet, or other wireless networking solutions.
- Experience with ServiceNow or another ticketing system.
- Proficiency with Microsoft Office Suite, especially Excel and Teams.
- Excellent written and verbal communication skills.
- Ability to work independently in a fast-paced, changing environment.
- Must be a U.S. citizen or permanent-status Green Card holder.
- Must be able to obtain Public Trust clearance.
- Must have lived in the United States for the past five years.
- Cannot have more than six months of travel outside the United States during the past five years, excluding military service.
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The Company
What We Do
Tier One Technologies is a national technical consulting, recruiting, and IT contracting firm serving primarily federal, state, and local government clients. It staffs IT professionals and provides software application management and development, business analysis, quality assurance, systems and network engineering, business intelligence, web services, infrastructure and security management, cybersecurity, and related administrative support for mission-critical work across civilian, defense, intelligence, and security sectors.
